Responsible Gaming Analyst

3 semanas atrás

São Paulo, Brasil Pentasia Tempo inteiro

Job Title: Responsible Gaming Analyst - iGaming & Betting Industry

Location: São Paulo, Brazil

Language Requirement: Portuguese & English

Reports to: Head of Responsible Gaming


About the Role:


This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards.


Key Responsibilities:


  • Perform in-depth behavioral analysis to identify signs of gambling-related harm.
  • Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support.
  • Manage and escalate responsible gaming concerns from internal teams.
  • Work closely with AML and Account Management teams to ensure proper customer due diligence.
  • Operate within a shift-based schedule to provide 24/7 coverage.
  • Assist with responsible gambling-related translations when required.


Requirements:


  • A minimum of 6 months in a compliance, risk analysis, or responsible gaming role.
  • Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.)
  • Previous experience handling sensitive customer interactions via phone, email, and chat.
  • Familiarity with working in a high-paced environment with confidential data.
  • Strong analytical and pattern-recognition skills for identifying problematic behaviors.


This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.

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