Player Support Team Lead
2 meses atrás
OVERVIEW
Position Team Lead
Language Native or near-native English
Tenure Advanced
Experience Minimum of 3 years of relatable experience in a management position
Location Remote
Contract Full-time employee- 40 hours per week
WHO WE ARE
Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?
Our player support department supports over 1,000 games developers across the globe.
WHAT WE ARE LOOKING FOR
-We are looking for an experienced player support team leader to helm an exciting project and take ownership of both its day-to-day operations and future growth planning.
-A key element in project success for a player support team leader is in putting the players first, always. As such, successful candidates should be familiar with player satisfaction best practices and have a proven history of developing proactive plans to increaseCSAT ratings on multiple fronts.
-In combination with this, a team leader will be expected to conduct team wide training, reporting, and meetings, as well as project maintenance and expansion. Set working schedules are established based on project requirements, however, this position requires flexibility.
RESPONSIBILITIES
-Directly interfacing with clients and discussing project matters at a high level
-Analyzing, assessing, and optimizing project requirements
-Creating, maintaining, and optimizing project reports and dashboards
-Creating, implementing, and maintaining team wide shift plans
-Screening, testing, and interviewing potential new team members
-Creating, implementing, and optimizing training and improvement plans
-Ǫuickly developing and maintaining a high level of product knowledge
-Promoting a healthy and productive internal culture with a focus on product knowledge
-Ensuring team wide quality, productivity and player satisfaction remain high
-Conducting weekly and monthly team meetings to align on project direction
-Completing all other tasks that are deemed appropriate for the role
-Providing appropriate feedback to HR for an agent’s development, retention, transfer, or release
-Reporting on issues and trends found in-game and escalating them through the proper channels
THE IDEAL PROFILE
-Previous experience in a player/customer support role (3+ years).
-Previous experience within a similar leadership role in a customer-facing support infrastructure (1+ year).
-Proven experience using Zendesk.
-Excellent written and oral communication skills (especially in the English language)
-Proven experience with Microsoft and Google platforms(MS Office, Google Docs, etc.)
-Experience with Power BI and other business intelligence best practices
-Excellent interpersonal, leadership, and organizational skills.
-Willing to take on a flexible schedule and adapt to a team-focused mentality.
-Strong ability to multitask, prioritize, and work independently with minimal supervision.
-A passion for video games with a deep understanding of a wide variety of genres.
WHAT WE OFFER
-A competitive salary.
-The opportunity to hone and improve your skills.
-Apply your talents to a diverse variety of engaging gaming projects.
-A team of like-minded people in a fast-paced, multicultural environment.
-Ongoing training and professional self-improvement opportunities.
Interested? Then we want to hear from you
-
Lead Software Developer
4 semanas atrás
Brazil Luxoft Tempo inteiroProject Description:Our Client is one of the largest TV providers in North America and we are searching for a Lead Software Developer (Team Lead) to lead our Delivery Team. The project focuses on developing a mobile application for a video streaming platform.Responsibilities:You will be implementing new features and enhancing existing functionalities on...
-
Technical Lead
Há 1 mês
Brazil Prosigliere Tempo inteiroWe are seeking to bring on board a Tech Lead with a deep understanding of Java programming, software development methodologies and the ability to design, develop and maintain complex Java based applications, while also leading, coaching and mentoring a team of distributed engineers.ResponsibilitiesTechnical Leadership:Architecture Design: Design and...
-
Technical Support Engineer
7 meses atrás
Brazil Hoymiles Tempo inteiroHoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...
-
Creative Lead
Há 1 mês
Brazil Spotlight Recruitment Tempo inteiroCreative Strategy Lead (Design) – Climate & Sustainability – flexible remote workingOur client is a global communications organisation who specialise in bringing together diverse perspectives and backgrounds to find the best solutions to tackling climate change. They are looking for a Creative Strategy Lead to manage the creation of innovative digital...
-
QA Lead
Há 1 mês
Brazil Sky Systems, Inc. (SkySys) Tempo inteiroRole: QA LeadPosition Type: Full-Time Contract (40hrs/week)Contract Duration: 6 MonthsWork Hours: US TimeWork Schedule: 8 hours/day (Mon-Fri)Location: 100% Remote (Candidates can work from anywhere in LATAM countries)We are seeking a highly skilled and experienced Lead QA to join our client's dynamic E-Commerce team. The Lead QA will play a crucial role in...
-
Product Support Specialist
4 semanas atrás
Brazil Olly Olly Tempo inteiroGiven that this position requires English proficiency, we are only considering CV's provided in English. Thank you, and we look forward to your submission!👋 About Olly OllyReady to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like...
-
SAP Data Migration Lead Consultant
2 meses atrás
Brazil Syniti Tempo inteiroABOUT USSyniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth. Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the...
-
Sales Engineer
Há 1 mês
Brazil OSF Digital Tempo inteiroBuild strong relationships with clients, partners, and the OSF Digital team, offering trusted advice and guidance. Facilitate workshops, sessions, and meetings to support pre and post sales cycles. Create solution architecture and design to support business needs and Salesforce best practices. Manage client engagements and stakeholder expectations, providing...
-
Squad Lead
2 meses atrás
Brazil Magazine Luiza Tempo inteiroResponsibilities:Ensure the evolution of team members (individual feedback and 360, 1:1, PDIs);Foment the formation and evolution of a diverse, collaborative team with Magalu culture;Responsible for the deliveries and capacity of the teams, following and propagating the principles of Luizalabs;Agile mindset, ensuring the ceremonies (Sprint Planning, Daily...
-
Lead Software Engineer
4 semanas atrás
Brazil Virtustant Tempo inteiroJob Title: Senior Software Engineer – .NET and Mobile ApplicationsPosition Description:Join our team to work for our client, a leading provider of comprehensive and user-friendly security guard management software. As a Senior Software Engineer, you will lead a global development team, driving technical innovation and implementing best practices. This...
-
Senior Flutter Developer
4 semanas atrás
Sao Paulo, SP - Rua Jaceru, Sao Paulo, Brazil Cognizant Tempo inteiroCognizant is seeking a highly skilled Senior Flutter Developer to lead our mobile application development team.The ideal candidate will have extensive experience in developing scalable and robust applications using the Flutter SDK, with a strong understanding of state management, localization, and clean architecture.Responsibilities include leading app...
-
Lead Data Architect
2 meses atrás
Brazil HCLTech Tempo inteiroHCLTech is a global technology company, home to 227,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...
-
Lead Data Architect
2 meses atrás
Brazil HCLTech Tempo inteiroHCLTech is a global technology company, home to 227,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...
-
Lead Site Reliability Engineer
2 meses atrás
Brazil Andela Tempo inteiroAndela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of...
-
NetSuite ERP Implementation Consultant Lead
3 meses atrás
Brazil Bring IT Tempo inteiroWe are Bring IT!We are a fast growing, young and dynamic professional services company bringing digital transformation to our customers around the world. From taking products to the market, to boosting productivity with the right technology and processes, the work we do is improving the way people work. To get there, we’re building a global and diverse...
-
Technical Lead
Há 1 mês
Brazil Sky Systems, Inc. (SkySys) Tempo inteiroRole: Technical LeadPosition Type: Full-Time Contract (40hrs/week)Contract Duration: 6 MonthsWork Hours: US TimeWork Schedule: 8 hours/day (Mon-Fri)Location: 100% Remote (Candidates can work from anywhere in LATAM countries)We are seeking a highly skilled and experienced Technical Lead to join our client's dynamic E-Commerce team. This role is pivotal in...
-
Desktop Support Analyst
3 meses atrás
SaoJsedosCampos, Sao Paulo, Brazil Cognizant Tempo inteiroDesktop Support Analyst - SJC/SP Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday...
-
Human Resources Manager
Há 1 mês
Brazil SouthBridge Executive Tempo inteiroAbout the Client Our client is a leading DeFi protocol known for innovating decentralized trading solutions. Their platform has become a significant player in the crypto ecosystem, with a focus on pushing the boundaries of what's possible in decentralized finance.Role Overview As Head of HR, you'll shape the organization's talent strategy and culture while...
-
Desktop Support Analyst
2 meses atrás
Sao Paulo, SP - Rua Jaceru, Sao Paulo, Brazil Cognizant Tempo inteiroDesktop Support Analyst - SP Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life....
-
Data Engineer
2 meses atrás
Brazil Insight Global Tempo inteiroMust-haves:5+ years of data engineer experience Experience working with AWS architecture (RDS, Glue, EMR, EC2, S3, Postgres, EMR, etc..)Snowflake data warehousingPython & SQL codingDay to Day:Insight Global is looking for 3 remote data engineers to join the analytics organization at a global medical device client. We are establishing a new data analytics...