Software Support Engineer
3 semanas atrás
Support Engineer: Software
Position Summary:
Our partner, a leading intranet software company, offering innovative software solutions that help businesses build enterprise-level portals to connect their employees across different departments, is looking to add a Software Support Engineer to their team. In this role, you will be instrumental in integrating their platform with various third-party applications and systems to enhance its functionality and meet client’s needs. If you have a passion for technology, a knack for problem-solving, and enjoy working on diverse integration projects, this is an exciting opportunity to make a significant impact.
Experience and Education:
- Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related technical experience.
- 5+ years of experience in technical support and/or related roles.
- Background in technical support environments, particularly with software and integrations.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with customers, internal teams, and third-party vendors.
Skills and Strengths:
- Cloud Infrastructures
- On-Premise Infrastructures
- Google Suite
- Microsoft Suite
- Accessibility (i.e., SSO, SAML, Okta, Microsoft Entra, Active Directory)
- Communications (i.e., SMTP, Slack, Microsoft Teams)
- Calendars (i.e., Google Calendar, Microsoft Outlook)
- Documents (i.e., Microsoft SharePoint, Google Drive)
- Data transfer (i.e., API Integrations, Data Hooks)
- Direct collaboration with end-users / clients
Primary Job Responsibilities:
- Collaborate with customers to understand their integration requirements and objectives, translating them into technical specifications and implementation plans.
- Provide technical expertise and guidance to customers and internal teams throughout the integration process, offering recommendations and best practices to optimize integration outcomes.
- Perform custom integrations for third-party applications, leveraging APIs and other integration tools and technologies, within cloud and on-premise infrastructures.
- Test and validate integrations to ensure they meet functional and performance requirements, identifying and resolving any issues or discrepancies.
- Document integration processes, configurations, and workflows, creating comprehensive documentation and knowledge base articles for reference and training purposes.
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