Empregos atuais relacionados a Customer Service CoordinatorCustomer Service Coordinator - Santos, São Paulo - CMA CGM

  • Vendedor de Serviços de Teleatendimento

    1 semana atrás

    Santos, São Paulo, Brasil Its Customer Service Tempo inteiro

    Vaga Operador de Teleatendimento - VAGA PRESENCIALJornada de Trabalho: De segunda a sexta-feira, 4 horas por dia, das 08h às 12h00 ou 16h00 às 20h00.Requisitos:Ter ensino médio completo (obrigatório);- Ter experiência em call center ou Telefonista de no mínimo 6 meses (obrigatório).Atividades:Prestar serviço para secretaria de saúde,...

  • Auxiliar de Manutenção

    4 semanas atrás

    Santos, São Paulo, Brasil Its Customer Service Tempo inteiro

    Descrição do CargoO Auxiliar de Limpeza é responsável pela higienização e conservação de ambientes, garantindo um ambiente limpo e saudável para os funcionários e clientes da Its Customer Service.Principais AtividadesVarrição do chão e de carpetes;Lavagem de vidraças;Remoção de lixo;Limpeza de banheiros, salas e áreas de convivência;Área...

  • Auxiliar de Serviços Gerais

    4 semanas atrás

    Santos, São Paulo, Brasil Master Service Tempo inteiro

    Auxiliar de Serviços GeraisEstamos procurando por um profissional para atuar como Auxiliar de Serviços Gerais em nossa clínica médica e escritório em Santos/SP.Horário de Trabalho:Segunda a sexta-feira, 8h, e aos sábados, 4h.Local de Trabalho:Canal 4 e Av. Conselheiro Nébias em Santos/SP.Benefícios:Vale-alimentação, vale-refeição,...

  • Auxiliar de Serviços Gerais em Clínica Médica e Escritório

    3 semanas atrás

    Santos, São Paulo, Brasil Master Service Tempo inteiro

    Auxiliar de Serviços Gerais em clínica médica e escritório da Master Service. Trabalho em equipe para manter a limpeza e organização dos espaços.**Requisitos**:Experiência em limpeza e manutenção de espaços.**Benefícios**:Vale-alimentação- Vale-refeição- Vale-transporte**Horário de trabalho**:De segunda à sexta-feira, 8h às 18h.**Tipos de...

  • Ocean Export Coordinator Sr. Brazil

    2 semanas atrás

    Santos, São Paulo, Brasil Ceva Logistics Tempo inteiro

    Role OverviewCeva Logistics is seeking a highly skilled Senior Export Coordinator for Ocean Freight to join our team in Brazil. As a key member of our logistics team, you will be responsible for coordinating and managing ocean export shipments, ensuring timely and efficient delivery to our customers worldwide.Main Responsibilities- Coordinate and manage...

  • Senior Logistics Coordinator

    3 semanas atrás

    Santos, São Paulo, Brasil Ocean Network Express Latin America Tempo inteiro

    About Ocean Network Express (ONE)Ocean Network Express (ONE) is a leading container carrier with a global presence. As a Senior Logistics Coordinator, you will play a critical role in ensuring the smooth operation of our container logistics in Brazil.Key Responsibilities:Monitor and control container stock levels across different ports in Brazil.Organize...

  • Service Sales Engineer Shared Service Center

    4 semanas atrás

    Santos, São Paulo, Brasil Radio Holland Tempo inteiro

    Service Sales Engineer Shared Service CenterAt Radio Holland, we are seeking a highly skilled Service Sales Engineer to join our Shared Service Center in Santos. As a key member of our team, you will be responsible for delivering innovative NavCom solutions to our customers worldwide.Key Responsibilities:Develop and maintain strong relationships with...

  • Customer Experience Supervisor

    3 semanas atrás

    Santos, São Paulo, Brasil Maersk Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Supervisor to join our team at Maersk. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and logistics operations in the country.Key ResponsibilitiesLead a team of Customer Service Analysts and International Logistics...

  • Customer Experience Supervisor

    2 semanas atrás

    Santos, São Paulo, Brasil Maersk Tempo inteiro

    Customer Experience SupervisorWe are seeking a highly skilled Customer Experience Supervisor to join our team at Maersk. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and driving business growth through strategic logistics operations.Key Responsibilities:Lead a team of customer...

  • Service Delivery Manager

    3 semanas atrás

    Santos, São Paulo, Brasil Park Place Technologies Tempo inteiro

    Job Title: Area Operations ManagerThe Area Operations Manager plays a critical role in ensuring the successful operation of service delivery across the assigned Area of responsibility. This position is responsible for process management and actively assists in the management of daily activities, including the coordination of contracted employees, escalation...

  • Customer Experience Supervisor

    Há 1 mês

    Santos, São Paulo, Brasil Maersk Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Supervisor to join our team at Maersk. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and driving business growth through strategic logistics management.Key ResponsibilitiesLead a team of customer service analysts and...

  • Service Sales Engineer Shared Service Center Professional

    2 semanas atrás

    Santos, São Paulo, Brasil Radio Holland Tempo inteiro

    Role OverviewAs a Service Sales Engineer Shared Service Center Professional at Radio Holland, you will be responsible for delivering innovative solutions for all electronic functions on board. Our global network of branches and agents ensures fast and efficient service along major shipping routes.Key ResponsibilitiesProvide NavCom solutions for the maritime...

  • Customer Experience Supervisor

    4 semanas atrás

    Santos, São Paulo, Brasil Maersk Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Supervisor to join our team at Maersk. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and driving business growth through strategic logistics management.Key ResponsibilitiesLead a team of customer service analysts and...

  • Customer Experience Supervisor

    3 semanas atrás

    Santos, São Paulo, Brasil Maersk Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Supervisor to join our team at Maersk. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and driving business growth through strategic logistics management.Key ResponsibilitiesLead a team of customer service analysts and...

  • Shipping Operations Coordinator

    Há 2 dias

    Santos, São Paulo, Brasil Ocean Network Express Latin America Tempo inteiro

    About Ocean Network Express Latin AmericaAs a Shipping Operations Coordinator, you will play a crucial role in ensuring the safe and efficient planning of ships, terminals, and cargo handling, complying with current maritime regulations and our internal policies.Main ResponsibilitiesPrepare stowage plans for ships under your control.Plan, execute, and...

  • Service Sales Engineer Shared Service Center Professional

    3 semanas atrás

    Santos, São Paulo, Brasil Radio Holland Tempo inteiro

    At Radio Holland, we are the first choice for innovative NavCom solutions in the maritime industry worldwide. Our team provides advanced equipment for all electronic functions on board, ensuring fast and efficient service along major shipping routes. We strive for a high level of service and a long-term relationship with our customers, focusing on innovative...

  • Service Sales Engineer Shared Service Center

    3 semanas atrás

    Santos, São Paulo, Brasil Radio Holland Tempo inteiro

    Unlock the Power of NavCom SolutionsAt Radio Holland, we're the first choice for innovative NavCom solutions in the maritime industry worldwide. Our team of experts delivers, installs, and integrates advanced equipment to ensure fast and efficient service along major shipping routes.Our Commitment to ExcellenceWe strive for a high level of service and a...

  • Service Sales Engineer

    3 semanas atrás

    Santos, São Paulo, Brasil Radio Holland Tempo inteiro

    pbAbout Radio Holland/b/ppWe are a leading provider of NavCom solutions in the maritime industry worldwide. Our innovative solutions cover all electronic functions on board, including delivery, installation, and integration of advanced equipment. With a global network of branches and agents, we ensure fast and efficient service along major shipping...

  • Senior Supply Chain Coordinator

    2 semanas atrás

    Santos, São Paulo, Brasil Maersk Tempo inteiro

    The Opportunity:Accounts Receivable AnalystAt Maersk, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. As a key member of our team, you'll play a vital role in driving growth and innovation.We're looking for a skilled professional to join our Global Service Centers in Mexico and Brazil. If...

  • Auxiliar Administrativo de Documentos

    4 semanas atrás

    Santos, São Paulo, Brasil Master Service Tempo inteiro

    Estamos procurando por um profissional para realizar a digitalização e organização de documentos em nossa equipe da Master Service.Detalhes da Vaga:Tipo de Vaga: TemporárioDuração do Contrato: 3 mesesRemuneração:R$1.420,00 - R$1.450,00 por mêsBenefícios:Vale-refeiçãoVale-transporteHorário de Trabalho:De segunda à...

Customer Service CoordinatorCustomer Service Coordinator

2 meses atrás

Santos, São Paulo, Brasil CMA CGM Tempo inteiro
Mercosul Line is part of the CMA CGM Group, a world leader in maritime transport and logistics. Mercosul Line is one of the leading players in Brazil's domestic container shipping market. It offers comprehensive and integrated services for greener transportation.

Deal/ manage people and provides constant coaching and mentoring to team members.


Be fully responsible for customer satisfaction, own and manage all customer escalations and NPS follow up; Customer satisfaction improvement, deliver results the company requests, deliver main targets.

Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and or trends;

Drive continuous improvement of process performance and team efficiency.

Contribute to restructuring processes, reducing the risk of errors and impacts for customers.

Organize/reorganize area and activities whenever necessary aiming to continuously increase productivity.

Ensure that all process maps and SOP's are updated and in practice.

Create metrics to monitor team productivity and reduce overtime.

Coordinate the team in order to ensure performance of department according to company ́s targets.

Ensures that the team members have the highest level of performance in the market in terms of customer service, product knowledge, understanding of customer requirements and exploration of new solutions/opportunities

EDUCATION & EXPERIENCE REQUIREMENTS

  • Degree: Degree Required in Business Administration, International Commerce, Logistics, Economy, Engineering.
  • IT and System Requirements: Computer user (Excel, Word, Power Point, Windows, Internet) and Ecargo and CRM (Sales Force) system.
  • Language: English (advanced) and Spanish (intermediary)
  • Experience: Minimum 5 years' experience in international commerce and national Logistics. Minimum 2 years' experience leading teams.
Come along on CMA CGM's adventure