Service Delivery Process Transformation Consultant

Há 3 dias

São Paulo, São Paulo, Brasil Iron Mountain Tempo inteiro

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

ABOUT THE OPPORTUNITY...

Iron Mountain is seeking a seasoned Process Transformation Consultant to analyze, document, and enhance workflows, supporting complex operational transformations to boost client business performance. This role is integral in ensuring a well-documented Service Delivery Model, with standardized operating procedures and best practices across people, processes, and technology. The successful candidate will drive our multi-year global transformation program, standardizing and documenting processes to create a more consistent, cost-effective, and technology-enabled operational delivery model.

KEY RESPONSIBILITIES...

  • Collect, define, and document existing standard operating procedures.
  • Develop and implement document management policies and procedures.
  • Review and edit documentation for accuracy and completeness.
  • Ensure documents are properly classified, filed, and stored per company policies and regulations.
  • Support large-scale change management programs to align standard processes and best practices.
  • Monitor document usage, access, and retention for compliance with legal and regulatory requirements.
  • Establish standard documentation templates, formats, and styles with internal teams.
  • Maintain and update a document database or library for quick retrieval.
  • Facilitate process mapping sessions and workshops with clients and stakeholders.
  • Communicate process improvement drivers and benefits to stakeholders and clients.

YOUR QUALIFICATIONS...

  • Bachelor's degree in business, communications, information management, or a related field.
  • 3+ years of experience in process document mapping and change management programs.
  • Strong organizational and project management skills, managing multiple projects and priorities simultaneously.
  • Excellent analytical, editing, and proofreading skills with high attention to detail.
  • Strong communication and interpersonal skills for effective collaboration across the organization.
  • Familiarity with document management software and best practices.
  • Experience utilizing Lean Six Sigma concepts for process improvement and change management.
  • Ability to work collaboratively and independently with a proactive, solution-oriented mindset.
  • Proven ability to organize, prioritize, and work well with others.
  • Fluency in English is mandatory .

Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0076068


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