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Patient Support Program Manager

3 meses atrás

São Paulo, São Paulo, Brasil MSD Tempo inteiro

Job Description

We are seeking a dynamic and experienced Patient Support Program Manager to lead and oversee our comprehensive patient support initiatives, with a specific focus on our rare disease program for Pulmonary Arterial Hypertension (PAH). In this pivotal role, you will have the opportunity to design, implement, and optimize programs that enhance patient experience and ensure access to our therapies. By joining our team, you will play a crucial role in driving patient engagement, adherence, and overall satisfaction through effective program management and collaboration with cross-functional teams.

If you are passionate about making a difference in patients' lives and seek a challenging yet rewarding opportunity to drive strategic patient support initiatives, we encourage you to apply and become a key player in our dedicated team.

Key Responsibilities:

  • Program Development and Implementation: Design and launch patient support programs tailored to the unique needs of Pulmonary Arterial Hypertension (PAH) patients, ensuring comprehensive and impactful support for patients, caregivers, and healthcare professionals.
  • Digital Strategy Management: Develop and implement a cohesive digital strategy for the brand's PAH patient support programs, including website management, social media presence, and digital communication channels.
  • Patient Journey Management: Coordinate seamless patient experiences, from onboarding to adherence support, with a focus on addressing the challenges faced by PAH patients.
  • Stakeholder Engagement: Collaborate with internal teams and external stakeholders to align program objectives and strategies, especially within the PAH therapeutic area, to enhance patient access and support.
  • Data Analysis and Reporting: Monitor program performance, analyze data to identify improvement areas, and report outcomes to leadership to influence patient support strategies.
  • Compliance and Quality Assurance: Ensure all programs comply with regulations and company policies, implementing quality assurance measures for high standards of service delivery.
  • Patient and Health Care Professonal Education: Develop educational materials and initiatives for PAH patients and healthcare professionals to enhance their understanding of the disease and treatment options.
  • Vendor Management: Manage relationships with third-party service providers to ensure high-quality service delivery and contractual compliance.
  • Budget Management: Develop and manage program budgets for efficient allocation of resources to achieve patient support goals.
  • Innovation: Continuously seek opportunities to improve and innovate patient support services, leveraging new technologies, particularly in the rare disease and PAH space.

Main requirements and qualifications:

  • Bachelor's degree in life sciences, healthcare, business administration, or a related field. A master's degree or equivalent experience is preferred.
  • Exceptional communication skills (oral and written), with the ability to communicate in both English and Portuguese;
  • Solid experience in Patient Support Programs (PSP) management or Patient Services within the pharmaceutical industry.
  • Experience managing digital strategy development and execution is preferred;
  • Experience in managing Patient Support Programs for rare diseases will be considered a plus.
  • Strong project management skills with a proven track record of successful program implementation.
  • Proven expertise in digital marketing and strategy, including website management, social media, and digital communication platforms.
  • Excellent communication and interpersonal skills, with the ability to analyze data and translate insights into actionable strategies.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Required Skills:

Budgeting, Budgeting, Budget Management, Business Analysis, Communication, Digital Strategy, External Stakeholders, Health Care, Leadership, Marketing, New Program Development, Patient Care, Patient Engagement, Patient Journey, Patient Support, Patient Support Programs, Personal Initiative, Program Implementation, Program Management, Project Management, Relationship Management, Researching, Resource Allocation, Service Delivery, Social Media {+ 4 more}

Preferred Skills:

Job Posting End Date:

09/21/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:09/21/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R310879