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Dynamics CE Consultant
4 meses atrás
Hitachi Solutions is a global Microsoft solutions integrator dedicated to creating and delivering industry-focused solutions that help clients achieve their business transformation objectives. The company's industry expertise, focus, and intellectual property set it apart in the market. With a strong strategic partnership with Microsoft, Hitachi Solutions has a proven track record of collaborating with clients to provide innovative digital solutions and services.
Acting as a trusted advisor, the company assists clients in executing strategic business initiatives by streamlining, automating, and modernizing their data and operations to boost efficiency, cut costs, and improve customer experience. Hitachi Solutions, with over 3,000 team members spanning 14 countries and 18 years of specialized experience in Microsoft technologies and business applications, excels in offering expert services and industry-specific cloud solutions.
As part of Hitachi, Ltd., the company benefits from a long history of innovation, financial stability, and global presence. Hitachi, Ltd. has been a frontrunner in developing groundbreaking products and solutions since 1910, serving industries and societal infrastructure worldwide with a workforce of 303,000 employees across 100+ countries and 864 companies.
Job Description
Responsibilities
- Engage in Dynamics CRM implementations, guiding projects through all phases from discovery to deployment to ensure a seamless journey for stakeholders.
- Act as a CRM/CE expert, providing valuable insights and guidance to clients and team members to tailor solutions that meet client needs effectively.
- Conduct empathetic discovery meetings to understand clients' sales, marketing, and customer service requirements thoroughly.
- Lead the design process for key modules, collaborating with the Development Team to implement customizations and address custom code or data migration needs.
- Deliver end-user training sessions with a nurturing approach and maintain comprehensive knowledge transfer documentation to empower clients for sustained success.
- Innovate CRM implementation standards and tools to enhance effectiveness and user-friendliness continually.
- Offer personalized technology solution demonstrations to showcase value and relevance to clients.
- Carry out all responsibilities in line with the organization's core values, fostering trust and respect among team members and clients.
- Possess extensive CRM industry knowledge to nurture client relationships effectively.
- Have 3 to 5 years of experience in CRM projects such as Microsoft CRM, Salesforce, Saleslogix, Onyx, etc., for the role of Senior CRM Consultant.
- Demonstrate strong relational database skills for effective information management and interpretation.
- Exhibit excellent presentation and communication abilities for clear and confident interactions.
- Showcase exceptional organizational skills, multitasking abilities, and a drive for professional excellence.
- Be willing to travel domestically and internationally, with a requirement of up to 50% travel.
- Hold a Microsoft CRM Application certification (desirable).
- Experience with Microsoft SharePoint and Business Intelligence is advantageous.
- Bilingual in English and Portuguese.
- Bachelor's Degree in Computer Science, Computer Information Systems, Computer Engineering, or a related field.
- Experience with Azure DevOps or similar project management tools.
- Proficiency in Spanish.
Hitachi Solutions is an equal opportunity employer, considering all applicants without discrimination based on various factors. All information provided will be handled confidentially in compliance with EEO guidelines.
Beware of scams
Hitachi Solutions' recruiting team will only contact candidates through official domain email addresses or the SmartRecruiters (Applicant Tracking System) domain email address for application and interview-related communication. Official offers will come from the company's domain email address. Beware of any communication claiming to be from Hitachi Solutions that does not originate from the official domain.
