Customer Support Associate

This job is with Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.
More about our mission and what we offer .
Here’s how you’ll be contributing to the Customer Support team:
Help customers have the best experience possible with our product by showing empathy and

patience and being resilient when needed,

Support customers by communicating with them via emails and phone calls, and chats,

Demonstrate flexibility You’ll be covering a variety of shifts - we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand. PS We make our schedules in advance so you’ll be able to plan your time accordingly,

Go above and beyond the call of duty: solve problems working together with other teams,

Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers.

Qualifications Your verbal and written English and French skills are excellent, communicating difficult concepts in an easy to understand way comes naturally to you (C1 level English and French),

Please note that candidates that are able to work on weekends will be prioritised,

You’re located already in São Paulo, Brazil,

Must be legally authorised to work in Brazil,

You’re ready to work 36h per week, in a 5x2 model,

Are willing to work from the office everyday during the first month (training period),

You’re flexible and adaptable, open to working days, evenings and weekend shifts as well as public holidays,

You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense,

You’re able to work in a fast-paced, ever-changing environment - you understand that change is needed to both grow and learn but also work more efficiently,

You’re a team-player and understand that having a great working culture is everyone’s responsibility. You treat everyone with respect and always give a helping hand, and you let our values guide you.

Additional Information Please apply by submitting your resume in English. Applications in Portuguese will not be considered ,

This is a fully remote position after 1 month of in-person training,

Early shift (6,015 BRL/month + 7.5% language allowance):
6AM shift: From 06:00AM to 2:12PM (regular 7h 12 minutes shift + 1 hour lunch break).

Night Shift (6,015 BRL/month + 20% salary increase + 7.5% language allowance ):
3AM shift: From 03:00AM to 10:18AM (6h 18 minutes shift + 1 hour lunch break).

You must live in São Paulo and be legally authorized to work in Brazil.

Benefits:
Salary for this role is 6015,00 BRL gross per month + 7.5% language allowance + 20% night additional payment (night shift only)

RSU’s in a rapidly growing company

Flexible working model

An annual self-development budget

Health and dental allowance for you and your dependents

Company-paid: Life Insurance, and an EAP program

☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually

️ A paid 6-week sabbatical leave after four years

18-weeks of paid parental leave, after a year with us and child care assistance

Transportation vouchers

Meal (708 BRL per month) and food (1,166 BRL per month) vouchers

️ TotalPass access to 3,500 gyms and studios throughout Brazil

Click here to learn more about the benefits that we offer at Wise

Additional information
You must already be legally authorized to work in São Paulo, Brazil.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit  Wise.Jobs .
Keep up to date with life at Wise by following us on  LinkedIn  and  Instagram .