Technical support specialist

3 semanas atrás

Indaiatuba, Brasil Netvagas Tempo inteiro

MAGNA EXECUTIVE SEARCH, in partnership with a multinational company located in Indaiatuba, is recruiting for:

 

TECHNICAL SUPPORT SPECIALIST

Main responsibilities:

  •         The position is responsible for ensuring that our customers can reach a qualified resource to answer questions and help solve problems whenever needed. Responsibilities will also include making recommendations to customers to resolve issues and to manage the resolution of any issues that require input from additional team members or determining if they require a longer-term path to resolution.
  •          Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
  •          Problem/ complaint resolution: handle customer problems by finding causes and recommending solutions on specific applications or equipment.
  •         Demonstrate ownership of after-sales issues, ensuring resolution for customers. This may involve successfully managing the internal workload to ensure proper completion while keeping the customer informed of progress/status.
  •         Identifying any recurring issues, communicating these to the relevant product/design and project management groups.
  •          Team player, well integrated with customer service, account managers, field service technicians, project managers, and other Intralox design and testing teams.

 

 Requirements:

  •          Bachelors degree in Engineering.
  •          Experience in mechanical design/drafting, proficiency in AutoCAD (2D and 3D).
  •          Previous experience in the industrial sector.
  •          Advanced English.
  •         Spanish will be considered a plus.

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