Network Customer Success Engineer
Há 7 dias
This is a remote position to work from LATAM collaborating with US clients.
We offer:
100% Remote Work
$21 USD per hour
Title: Customer Success Engineer
As a Customer Success Engineer within the LATAM SASE team, you will be part of a business-critical capability to enable our customers' secure environments across the LATAM region. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy.
Responsibilities:
Assist customers in implementing SASE solutions and fully integrate these into their security and networking operations
Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Be a Go-To customer expert on *** SASE security solutions and become a Subject Matter expert over time
Required Qualifications:
In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Understanding SASE architecture and value proposition
Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
Knowledge of Linux (including BASH and Python scripting)
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