Senior IT Infrastructure Specialist

Há 3 horas

Guarulhos, Brasil beBeeSupport Tempo inteiro

Key Role: On-Site IT Support Engineer We are looking for a highly skilled and proactive On-Site IT Support Engineer to deliver exceptional support services to our local infrastructure, users, and critical systems. This role plays a vital part in ensuring seamless IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing routine maintenance and ensuring system stability. Main Responsibilities: Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability. Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues. Conduct regular maintenance activities such as security checks, system health checks, and patch updates. Monitor and coordinate critical service requests with remote teams and vendors as needed. Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.

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