Service Now ITOM/CMDB Developer

Come to one of the biggest IT Services companies in the world Here you can transform your career

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Service Now ITOM/CMDB Developer who wants to learn and transform his career

We are seeking an experienced ServiceNow Developer to design, implement, and maintain comprehensive ServiceNow solutions across multiple modules and business processes.

Responsibility:

'Fluent English to host meetings with stakeholders from the USA
Hands-on experience with ServiceNow development across multiple modules.
Strong understanding of CMDB, App Engine Studio, and Service Portal
Familiarity with Now Assist and Customer Service Delivery (CSD).
Proficiency in JavaScript, Glide API, and REST/SOAP integrations
Experience working in Agile/SCRUM teams
S erviceNow certifications : Certified System Administrator (CSA) /Certified Application Developer (CAD) /Certified Implementation Specialist (CIS) – ITSM, HRSD, or CSM
Now Assist Certification · Certified Technical Architect (CTA) – for senior-level candidates
Micro-Certifications – such as Flow Designer, Virtual Agent, or Performance Analytic;
Develop and maintain ServiceNow applications using JavaScript, HTML, and platform best practices
Configure Business Rules, UI Policies, Client Scripts, and Data Policies to enforce business logic and enhance user experience
Build custom workflows using Workflow Editor and Flow Designer for complex automation scenarios
Create and optimize Service Catalog items, record producers, and order guides with advanced variable logic
Configure Incident Management processes including categorization, SLAs, auto-assignment rules, and escalation procedures Implement Major Incident Management workflows with communication templates and war room functionality
Design Request Management workflows with approval chains and fulfillment automation Set up Change Management processes for standard, normal, and emergency changes with CAB integration
Develop Problem Management solutions including root cause analysis and Known Error Database Management Integration & API Development:
Build REST/SOAP integrations with third-party systems including monitoring tools and CMDB sources
Develop custom REST endpoints for external system connectivity
Configure MID servers and ensure seamless data flow between ServiceNow and enterprise systems
Implement bulk processing solutions and Excel-to-ServiceNow import capabilities User Experience & Portal Development:
Design custom portal pages and workspaces using UI Builder and Next Experience Components
Develop Virtual Agent topics for self-service capabilities
Create responsive, accessible user interfaces with dynamic filtering and conditional visibility
Optimize Service Catalog and Knowledge Management user experiences Data Management & Analytics:
Configure and maintain CMDB schema, CI classes, and relationship mappings
Implement Performance Analytics dashboards and real-time reporting solutions
Design SLA/OLA configurations with automated escalation actions
Asset Management integration for upgrade eligibility and lifecycle tracking
Security and compliance implementations including access controls and audit workflows
Cross-platform integrations (Salesforce, AWS, Tangoe) with automated synchronization
Knowledge Management optimization with search enhancement and feedback mechanisms
Execute comprehensive unit testing and create detailed test documentation
Develop configuration documentation and deployment checklists
Support User Acceptance Testing and production deployments
Perform regression testing and provide go-live support Required Qualifications:
Proficiency in JavaScript, HTML, and ServiceNow platform architecture
Experience with ITSM, HRSD, ITOM, Discovery, Service Mapping and Now Assist.
Strong understanding of ServiceNow administration and configuration management
Ability to translate complex business requirements into technical solutions
Experience with integration technologies and API development

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

TCS Benefits – Brazil:
Health insurance
Dental Plan
Life insurance
Transportation vouchers
Meal/Food Voucher
Childcare assistance
Gympass
TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
Partnership with SESC
Reimbursement of Certifications
Free TCS Learning Portal – Online courses and live training
International experience opportunity
Discount Partnership with Universities and Language Schools
Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
TCS Gems – Recognition for performance
Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

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