Information Technology Support Engineer

3 semanas atrás

Ibirubá, Brasil TECEZE Tempo inteiro

Hi,

Onsite IT Support Engineer
Location : km 51 RS 223 Road Ibiruba Brazil

Job Description:

- Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

- Basics knowledge / understanding of assigning switch ports to specific VLANs

- Patch phone ports to switch as needed

- Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)

- Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams

- Troubleshoot and replace network switch chassis blades when required

- Good to have understanding of any Data Center Infrastructure Management Application

- A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain

- Basic Knowledge of Monitoring tools such as Solarwinds, etc…

- Networking and Operating System basics

- Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting

- Basic knowledge about Hardware like Servers, Storage devices

- Knowledge to understand Monitoring Tool outcome

- Basic knowledge of ITSM tool preferably ServiceNow

- Basic knowledge Backup technologies preferably EMC Avamar

- Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux

- Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server

- Experience in SLA base environment

- Knowledge on Server Performance monitoring preferred

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