SAP Technical support leader

You’re purpose driven. Growth minded. Ready to stretch your potential. That’s the spirit of the community you’ll find at Orbia: where the purpose to advance life around the world drives our global team of over 23,000 every single day. From creating solutions to deliver clean water, secure food supplies and reliable information to steering material advances that power the future of green and smart cities, transportation, and healthcare, we never settle for “good enough” when there’s an opportunity to make life better. Where purpose comes to life, it changes lives. This is what we live for.

Fluor & Energy Materials , an Orbia business, is looking for a SAP Technical support leader (ABAP/BASIS) to be based at México, Colombia or Brazil

Job Summary/ Purpose
Our team, the Service Delivery Management for Global Applications, is responsible to ensure operational continuity of Orbia’s Global Business Applications like SAP ECC, S/4, CFIN, SuccessFactors and others. The support of these applications is under a Managed Service partner, and our role is to supervise and ensure that this service is delivered to Orbia’s standards of quality and following our processes and policies. This role will have a specific responsibility over initiatives that require Developments in those applications, by supporting and monitoring the service of the AMS (Application Managed Support) partners, defining and enforcing best practices and security standards, and providing operational support when needed (e.g. in case of escalations, issues with in-house developed apps or legacy apps).

Main Responsibilities
Creation of best practices and operational processes related to Application Development in SAP ECC and S/4 (ABAP, BTP, Fiori).
On a general note and not restricted to Development initiatives: Being a point of contact for Orbia’s companies located in LATAM, guiding them through our Service Delivery Model when needed and ensuring that they get the right support on time.
Provide operational support (in collaboration with the AMS partner) to application/integrations developed in-house or other developments in Legacy Applications when needed. Provide ideas to the Application Solution leads for those Legacy apps/integrations to be included the target architecture roadmap. Support their transition to target architecture when needed (e.g. from a local application to S/4 BTP portals or apps).
Ensure that developments or customizations in the S/4 applications are done following the Digital Decoupling strategy as defined by the Orbia Global Applications team.
Support and drive automation initiatives where possible, with a final goal of incident reduction and self-service (e.g. self-healing, monitoring and alert systems, automation of standard requests, etc.).
Drive and encourage new ways of working in collaboration with the AMS partner, for example Devops or Scrum.
Participation in the major incident process when needed, for Americas’ applications/time zones.
Participation in CAB or coordination with IT Service Desk meetings when needed.

Minimum Qualifications
Bachelor’s degree in computer science or related
Excellent written and verbal communication skills in English and Spanish.

Knowledge/ Experience Required
Good understanding of SAP ECC and S/4 Technical and Development functionalities (BTP, Basis, ABAP, Fiori/JAVA, etc.).
Good knowledge of ITIL framework.
Ability to take on the above-mentioned responsibilities with a constructive and collaborative approach.
Passion for Service standardization and improvement.
Excellent people skills, ability to manage escalations from business colleagues from all levels of the organization.
Able to work under pressure and meet deadlines when needed.
Able to manage and prioritize tasks and time efficiently, and coordinate efforts with external partners in an effective manner.
Able to demonstrate initiative and a proactive approach to daily tasks.

Behaviors that can help you succeed at Orbia:
Develop yourself & Others
Foster Collaboration & Inclusion
Drive Results
Provide Vision & Direction

We welcome purpose-driven dreamers, doers, and builders, recognizing that it takes difference to make a difference. If you’re ready to bring your skills, talents, and perspective to moving your career, the company, people, and the planet forward, we’d like to hear from you.
We believe that every voice matters; every community deserves respect; and every challenge is an opportunity and united by empathy, we are stronger for our different perspectives. We are dedicated to building a more diverse, inclusive, and equitable workplace that supports the needs of all our employees regardless of their role, location, identity, and background.