Customer Success Specialist
1 dia atrás
We’re expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data into outcomes, this role fits. This is a direct hire role.About us:Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals.🔥 What You’ll Own:Own and manage ongoing customer relationships post-onboarding via phone, video, text, and email using our own tech stackComplete all daily CRM tasks (to-dos, emails, texts, calls, etc.)Conduct regular account performance and campaign reviewsAnalyze metrics (deliverability, response rates, conversion signals, etc)Establish clear expectations for SMS performance, compliance, and best practicesReinforce Smarter Contact’s value proposition, positioning, and differentiatorsAdvise customers on campaign optimization, list strategy, volume, and cadenceAct as a trusted partner focused on ROI and lead outcomesIdentify expansion opportunities aligned with customer growth (users, volume, add-ons)Proactively identify confusion, friction, or churn risk - escalate and resolveDrive expansion through cross-sell and upsell opportunities tied directly to customer valuePartner closely with Sales, Marketing, and Customer Experience on customer insightsWork a minimum of 40 hours/week between 10 AM - 7 pm Eastern Standard Time or later, Monday to Friday🧠 What We’re Looking For:4+ years in a quota-carrying Customer Success, Account Management or growth-focused positions in a SaaS companyProficient or native level English (full business fluency), both written and verbalConfident, direct communicator with a partnership mindsetHighly analytical; comfortable interpreting data and trendsDetail-oriented, process-driven, and highly organizedEngaging, personable, and energetic in customer interactionsSales-trained and able to identify business expansion opportunitiesProven track record of meeting and/or exceeding a business expansion quota✨ Bonus Points:Experience working at a telecom SaaSStrong real estate investor (REI) industry knowledgeDeep understanding of SMS performance, compliance, and deliverability⚡️ Why Smarter Contact?USD base + variable compensation15 days PTO + 5 sick days + 10 floating holidaysHigh autonomy, fast execution, real impactProfessional development benefitWellness benefitEmployment anniversary and birthday giftQuarterly health allowanceRemote-first team with a strong performance cultureThis opportunity is offered as a full-time independent contractor role🚫 Please Don’t Apply If:You prefer a low-pressure, low-output environmentYou’re not fluent in English or are uncomfortable communicating directly with cross-functional teamsYou don’t meet the minimum customer success experienceNo experience working for a SaaS company🚀 Ready to grow with us?We’re looking for a proven Customer Success Specialist ready to build the next chapter of their career — and stay for the long haul. If that’s you, we’d love to hear from you.
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