Customer Journey Service Supervisor

3 meses atrás


São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro

About the job Customer Journey Service Supervisor KEY RESPONSIBILITIES:Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process"Implement GWM After Sales process at all dealersCreate sustainability procedures to keep a high level at After Sales operations and customer satisfaction (self-evaluation, periodical audits and reports, etc)Create online and face to face training for dealers, material and train them periodically according to their needsImplement digital solutions at all After Sales standard process (customer booking, customer reception, repair order and check list opening, service planning and control, service execution, car delivery and customers satisfaction survey)Create the workflow to secure LGPD complianceSpread and consolidate "Continuous Improvement" mind set among dealers so GWM customers may have the best experience at After Sales operations in the marketREQUIRED KNOWLEDGE AND SKILLS:Good communication and proactivity positionNegotiation experience with dealers, suppliers, BOD and dealers associationDeeply analysis & problem resolution orientedKnowledge of After Sales entire operation (dealers operation, dealers process, planning, customer care, logistics, pricing, marketing, technical, warranty, publication, commercial, training, etc.)#J-18808-Ljbffr



  • São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro

    About the job Customer Journey Service SupervisorKEY RESPONSIBILITIES:Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process"Implement GWM After Sales process at all dealersCreate sustainability procedures to keep a high level at After Sales operations and customer satisfaction...


  • São Paulo, São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro

    About the jobCustomer Journey Service SupervisorAt Great Wall Motor Brasil Ltda., we are seeking a highly skilled Customer Journey Service Supervisor to join our team. As a key member of our After Sales department, you will be responsible for creating and implementing GWM After Sales standard processes that prioritize customer satisfaction through lean and...


  • São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro

    About the job Customer Journey Service SupervisorKEY RESPONSIBILITIES: Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process" Implement GWM After Sales process at all dealers Create sustainability procedures to keep a high level at After Sales operations and customer satisfaction...


  • São Paulo, São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro

    About the JobWe are seeking a highly skilled Customer Journey Service Supervisor to join our team at Great Wall Motor Brasil Ltda.Key Responsibilities:Create a standardized After Sales process that prioritizes customer satisfaction through a lean and efficient approach.Implement the After Sales process across all dealerships.Develop sustainability procedures...


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