Customer Journey Service Supervisor
3 meses atrás
About the job Customer Journey Service Supervisor KEY RESPONSIBILITIES:Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process"Implement GWM After Sales process at all dealersCreate sustainability procedures to keep a high level at After Sales operations and customer satisfaction (self-evaluation, periodical audits and reports, etc)Create online and face to face training for dealers, material and train them periodically according to their needsImplement digital solutions at all After Sales standard process (customer booking, customer reception, repair order and check list opening, service planning and control, service execution, car delivery and customers satisfaction survey)Create the workflow to secure LGPD complianceSpread and consolidate "Continuous Improvement" mind set among dealers so GWM customers may have the best experience at After Sales operations in the marketREQUIRED KNOWLEDGE AND SKILLS:Good communication and proactivity positionNegotiation experience with dealers, suppliers, BOD and dealers associationDeeply analysis & problem resolution orientedKnowledge of After Sales entire operation (dealers operation, dealers process, planning, customer care, logistics, pricing, marketing, technical, warranty, publication, commercial, training, etc.)#J-18808-Ljbffr
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Customer Journey Service Supervisor
2 meses atrás
São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiroAbout the job Customer Journey Service SupervisorKEY RESPONSIBILITIES:Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process"Implement GWM After Sales process at all dealersCreate sustainability procedures to keep a high level at After Sales operations and customer satisfaction...
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Customer Journey Service Supervisor
4 semanas atrás
São Paulo, São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiroAbout the jobCustomer Journey Service SupervisorAt Great Wall Motor Brasil Ltda., we are seeking a highly skilled Customer Journey Service Supervisor to join our team. As a key member of our After Sales department, you will be responsible for creating and implementing GWM After Sales standard processes that prioritize customer satisfaction through lean and...
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Customer Journey Service Supervisor
2 meses atrás
São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiroAbout the job Customer Journey Service SupervisorKEY RESPONSIBILITIES: Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process" Implement GWM After Sales process at all dealers Create sustainability procedures to keep a high level at After Sales operations and customer satisfaction...
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Customer Journey Service Supervisor
Há 1 mês
São Paulo, São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiroAbout the JobWe are seeking a highly skilled Customer Journey Service Supervisor to join our team at Great Wall Motor Brasil Ltda.Key Responsibilities:Create a standardized After Sales process that prioritizes customer satisfaction through a lean and efficient approach.Implement the After Sales process across all dealerships.Develop sustainability procedures...
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Premium Ev's Customer Journey Designer
5 meses atrás
Sao Paulo, Brasil General Motors Tempo inteiro**Job Description**: **Premium EV's Customer Journey Manager - South America** **Area of Accountability **/Time dedication/Key Responsibilities **1.Customer Journey Development & Maintenance** 50% - Create or update customer journeys based on new initiative or strategies - Participate in customer research activities with the market research...
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Senior Consultant
6 meses atrás
Sao Paulo, Brasil Provider It Tempo inteiro**Customer Journey Senior** **Requisitos**: - Responsável por mapear a jornada do cliente/usuário. - Responsável por construir a jornada com todos os pontos e interações que um lead tem com sua empresa até que a conversão aconteça - End-to-end. - Trabalhar em estreita colaboração com o Cliente - Monitorar e analisar dados de uso do usuário,...
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Sr Mgr, Customer Solutions, Customer Solutions
4 semanas atrás
São Paulo, Brasil Amazon Tempo inteiroSr Mgr, Customer Solutions, Customer SolutionsAmazon Web Services (AWS) is seeking a Sr. Manager for the Customer Solutions Management team. Customer Solutions Managers or CSMs engage directly with customers and help them realize the strategic and economic benefits of cloud adoption. A CSM has a deep understanding of customer's strategic priorities and...
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Customer Experience Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAt Blueground, we strive to provide our guests with a seamless and efficient experience. To achieve this, we need a skilled professional to manage and optimize the customer journey during the check-in phase of the rental process.This role requires a passion for technology, automation, and data analysis to enhance efficiency and customer satisfaction. The...
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Customer Experience Solutions Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Escalada Tempo inteiroAbout UsEscalada is a leading provider of customer experience solutions, dedicated to delivering exceptional service to our clients.Job DescriptionThe Customer Experience Solutions Manager will be responsible for leading initiatives to map customer journeys and identify opportunities to improve the customer experience. This role requires strong communication...
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Brazil Country Service Lead
2 semanas atrás
São Paulo, São Paulo, Brasil Bytedance Tempo inteiroAbout the RoleByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services. As a Country Service Lead, you will be responsible for leading a diverse team of service workforce that focuses on supporting customers and sellers through the e-commerce journey.
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Customer Service Operations Manager
3 semanas atrás
São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiroJob Description: Teleperformance is seeking an Operations Supervisor to lead our customer service team in Lapa/SP. As a key member of our team, you will be responsible for motivating service teams to deliver exceptional service to our customers. Responsibilities:Lead and motivate service teams to ensure excellence in the service...
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Customer Journey Professional
6 meses atrás
Sao Paulo, Brasil TIM SA Tempo inteiro**Id da vaga**:22871 **Cargo**:Customer Journey Professional - Consultor(a) **Diretoria**:Chief Revenue Officer **Breakdown**:Residential Solutions **UO**:Residential Processes & Projects **Regional**: TIM SA São Paulo **Estado**:SAO PAULO **Cidade**:SANTO ANDRE **Descrição do perfil** Responsável por acompanhar projetos (sistêmicos e não...
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São Paulo, São Paulo, Brasil General Motors Tempo inteiroJob Overview:We are seeking a highly skilled Strategic Customer Experience Designer to join our team in South America. As a key member of our Digital Services & Experiences department, you will play a vital role in shaping the customer journey for our luxury electric vehicles.About the Role:This is a challenging and rewarding opportunity for an experienced...
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Customer Experience Strategist
Há 1 mês
São Paulo, São Paulo, Brasil Vammo Tempo inteiroCustomer Experience StrategistVammo is revolutionizing transportation in Latin America by transforming the way people move. As a leading Brazilian startup, we are at the forefront of vehicle electrification in the region, with over $30 million raised from top investors. Our mission is to break down barriers to the mass adoption of electric vehicles, focusing...
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Customer Service Representative
3 semanas atrás
São Paulo, São Paulo, Brasil Pay Retailers Tempo inteiroAt PayRetailers, we strive to provide innovative solutions that empower businesses across Latin America. We foster a collaborative and inclusive work environment where creativity and growth thrive. Join our team and embark on an exciting journey to make a meaningful impact on the world of payments.The Customer Service team is being built, and we are seeking...
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Senior Manager, Customer Solutions Expert
4 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroJob SummaryAmazon Web Services (AWS) is seeking a Senior Manager to lead the Customer Solutions Management team. As a key member of the team, you will engage directly with customers to help them realize the strategic and economic benefits of cloud adoption. You will work closely with key stakeholders to define and execute complex, critical, or high-value...
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Customer Service Team Lead
Há 1 mês
São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiroCareer Opportunity at TeleperformanceWe are seeking a skilled Operations Supervisor to join our team in a dynamic Call Center environment. As a key member of our leadership team, you will be responsible for leading and motivating service teams to deliver exceptional customer service.Key Responsibilities:• Lead and motivate service teams to ensure...
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Customer Service Agent
5 meses atrás
Sao Paulo, Brasil Pay Retailers Tempo inteiroAt PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world...
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Customer Experience Manager
5 meses atrás
Sao Paulo, Brasil PepsiCo Tempo inteiroOverview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...
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Instalação de insulfilm para journey
5 meses atrás
Diadema (São Paulo), Brasil Cronoshare.com.br Tempo inteiroNecessito um serviço de Aplicação de Insulfilm com as seguintes características: Que serviço você precisa? Instalação de insulfilm Qual o modelo e ano do carro? Journey Em quantas janelas serão trabalhadas a película? Mais de 5 janelas Que tipo de insulfilm será trabalhado? De segurança Quando você quer começar o...