
Senior Product Support Escalation Engineer
Há 7 dias
About Singular
Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.
Backed by top investors with $50M raised, we partner with leading brands like Lyft, Warner Bros, Airbnb, LinkedIn, Microsoft, and Zynga. With a strong product, growing customer base, and talented team, now is the perfect time to join us
The Role
We’re looking for a Senior Product Support Escalation Engineer — a problem-solver who thrives in fast-paced environments, embraces challenges, and is passionate about improving customer experiences. You’ll be the technical voice for our customers, tackling complex issues, and shaping how our product evolves.
What You’ll Do
Be the primary technical support contact for customers, partners, and internal teams.
Troubleshoot complex technical issues and drive resolutions.
Partner with Product, Engineering, and QA to improve product functionality.
Provide expert guidance on SDK integration and deployment.
Mentor team members with your deep technical expertise.
Advocate for customers by bringing feedback into product discussions.
What You’ll Need
4+ years in technical product support (B2B/SaaS preferred).
Hands-on experience supporting software in production environments (Mobile & Web).
Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
Experience in mobile advertising analytics or AdTech is a plus.
Excellent problem-solving, analytical, and communication skills.
Why Join Us?
Work with world-class customers & products
Be part of a fast-growing, innovative company
Collaborate with talented, global teams
A culture that values creativity, ownership & customer advocacy
-
Escalation Manager
1 dia atrás
Brasília, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
-
Escalation Manager
1 dia atrás
Brasília, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
-
Escalation Manager
Há 3 dias
Brasília, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
-
Senior Golang Engineer
2 semanas atrás
Brasília, Brasil RE Partners Tempo inteiroPlease note that the project operates in the UK time zone. We are seeking a dedicated, motivated, and reliable Senior Golang Engineer who is interested in providing innovative software solutions for our clients. Be a part of our team as we continue to deliver high quality products and services. The Senior Go Engineer will be responsible for building backend...
-
Engineer - Support
1 semana atrás
Brasília, Brasil Optiva Inc. Tempo inteiroIt's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*# Job Summary**The company's explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment.We're one of the few legitimate...
-
Senior Data Engineer
3 semanas atrás
Brasília, Brasil Pride Global Tempo inteiroWe're Hiring: Senior Data Engineer (MLOps) | Remote from Brazil | Fluent English required | USD-Hourly pay Location : Remote – Brazil only ️ Language : Fluent English required Are you passionate about building scalable data platforms and cutting-edge MLOps solutions? Do you want to work with a top-tier US company revolutionizing e-commerce and...
-
Senior Site Reliability
3 semanas atrás
Brasília, Brasil Canonical Tempo inteiroSenior Site Reliability / Gitops Engineer Join to apply for the Senior Site Reliability / Gitops Engineer role at Canonical Senior Site Reliability / Gitops Engineer 1 day ago Be among the first 25 applicants Join to apply for the Senior Site Reliability / Gitops Engineer role at Canonical Get AI-powered advice on this job and more exclusive features....
-
Senior Backend Engineer
Há 14 horas
Brasília, Brasil Yuna.Io Tempo inteiroCompany Description Yuna's mission is to radically transform the way mental health support is accessed and delivered.By providing 24/7 instant and private support at the push of a button, we aim to address the significant gaps in mental health care accessibility.In a system where waiting times for therapists can reach up to 48 days and many people can't even...
-
Senior It Support Engineer
Há 14 horas
Brasília, Brasil Rain Tempo inteiroJob Description Rain is the fastest-growing earned wage access (EWA) fintech in the U.S. , serving 3.5 million employees and backed by top investors like QED and Prosus .We've raised nearly $400M in funding—including the largest Series A in fintech history —and just closed our Series B to fuel our next stage of hypergrowth.We're seeking an experienced...
-
Senior IT Support Engineer
1 dia atrás
Brasília, Brasil Rain Tempo inteiroJob DescriptionRain isthe fastest-growing earned wage access (EWA) fintech in the U.S., serving3.5 million employeesand backed bytop investors like QED and Prosus. We’ve raisednearly $400Min funding—includingthe largest Series A in fintech history—andjust closed our Series B to fuel our next stage of hypergrowth.We’re seeking an experienced Senior IT...