Supervisor customer experience
Há 1 mês
- Ensino Superior completo em Design, Marketing, Administração ou área afins
- PowerPoint avançando
- Experiência comprovada em design de jornada do cliente ou experiência do cliente
- Conhecimento em metodologias de Design Thinking e Customer Experience
- Excelentes habilidades de comunicação verbal e escrita
- Habilidades de análise e interpretação de dados.
- Criar uma experiência excepcional para os clientes, garantindo que todas as interações sejam consistentes, relevantes e significativas.
- Mapear a jornada do cliente: Identificar todos os pontos de contato e interações que o cliente tem com a empresa, desde o momento em que ele conhece a marca até o pós-venda;
- Criação de um mapa visual que representa cada etapa da jornada;
- Analisar a experiência do cliente: Analisar a experiência do cliente em cada ponto de contato, identificando pontos fortes e oportunidades de melhoria;
- Identificar Gaps na Jornada;
- Propor melhorias na jornada do cliente;
- Colaborar com as equipes internas;
- Monitorar e medir continuamente a experiência do cliente para avaliar a eficácia das melhorias implementadas;
- Apresentar em comitês executivos os status e resultados das melhorias na jornada.
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Supervisor de Operações
3 semanas atrás
São Paulo, Brasil Yolo Recruit Tempo inteiroSupervisor de Operações - Customer Experience Cliente do segmento financeiro, busca supervisor de operações - Customer Experience, para liderar equipe de relacionamento com o cliente em suas operações diárias. Responsabilidades: Supervisionar e avaliar as atividades da equipe de suporte ao escriturário, fornecendo feedback regular sobre o...
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Analista De Customer Experience
2 semanas atrás
São Paulo, Brasil Tabas by Blueground Tempo inteiroWe are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the stickiest, most
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Customer Experience Specialist
Há 1 mês
Sao Paulo, Brasil Allergan Aesthetics Tempo inteiro**Company Description** The AMI Customer Experience plays a key role in building and maintaining positive customer relationships, which can result in greater loyalty, retention and business growth. The AMI Customer Experience is responsible for leading and coordinating strategies designed to improve the customer experience across all touchpoints with...
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Analista de Customer Experience
Há 4 dias
São Paulo, São Paulo, Estado de São Paulo, Brasil Tabas by Blueground Tempo inteiroWe are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You will...
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Customer Experience Technical Specialist
Há 4 dias
São Paulo, Brasil JATO Dynamics Tempo inteiroJATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.We are passionate about our customers and their experiences with JATO. Our...
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Customer Experience Technical Specialist
Há 5 dias
São Paulo, Brasil JATO Dynamics Tempo inteiroJATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.We are passionate about our customers and their experiences with JATO. Our...
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Customer Experience Technical Specialist
Há 4 dias
são paulo, Brasil JATO Dynamics Tempo inteiroJATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data. We are passionate about our customers and their experiences with JATO. Our...
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Customer Experience Technical Specialist
Há 5 dias
São Paulo, Brasil JATO Dynamics Tempo inteiroJATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data. We are passionate about our customers and their experiences with...
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Analista de Customer Experience
Há 5 dias
São Paulo, Brasil Tabas by Blueground Tempo inteiroWe are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You will...
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Analista de Customer Experience
Há 23 horas
São Paulo, Brasil Tabas by Blueground Tempo inteiroWe are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You will...
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Analista de Customer Experience
Há 4 dias
São Paulo, Brasil Tabas by Blueground Tempo inteiroWe are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You will...
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Analista de Customer Experience
Há 5 dias
são paulo, Brasil Tabas by Blueground Tempo inteiroWe are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You will...
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Customer Experience Manager
Há 12 horas
Sao Paulo, Brasil PepsiCo Tempo inteiroOverview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...
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Customer Experience Technical Specialist
Há 5 dias
São Paulo, SP, Brasil JATO Dynamics Tempo inteiroJATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data. We are passionate about our customers and their experiences with...
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Customer Experience Technical Specialist
Há 4 dias
São Paulo, Brazil, BR JATO Dynamics Tempo inteiroJATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.We are passionate about our customers and their experiences with JATO....
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Analista de Customer Experience
Há 5 dias
São Paulo, SP, Brasil Tabas by Blueground Tempo inteiroWe are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You will...
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Customer Experience
1 semana atrás
São Paulo, Brasil Posta Vagas Tempo inteiroCustomers orders tracking;Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience;Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience;Help delivering an outstanding...
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Assistant to Creative Operations Supervisor
2 semanas atrás
São Paulo, São Paulo, Estado de São Paulo, Brasil Customer Intelligence Inc. Tempo inteiroProfiling Bachelor’s in journalism, communications, marketing and related areas 2 – 3 years of relevant experience in advertising agencies under creative process area Portuguese and English to work presential in São Paulo, in a hybrid model 3 times a week hiring: 6months with possible extension PJ – Pessoa jurídica Job description About the job:...
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Manager, Cloud Customer Experience
Há 5 dias
São Paulo, Brasil SAS Tempo inteiroManager, Cloud Customer Experience Job Locations BR-São Paulo Requisition ID 20060157 Job Category Information Technology Travel Requirements 25% Manager, Cloud Customer Experience Technical Hybrid Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into...
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Customer Experience
Há 1 mês
Sao Paulo, Brasil Arqplace Tempo inteiroSomos o Arqplace Brasil, o maior e-commerce de arquitetura e construção de alto padrão do Brasil. **Descrição da Vaga**: O Arqplace Brasil está procurando um profissional de Customer Experience / Logística para se juntar a sua equipe em alto crescimento! Como parte da equipe, você será responsável por gerenciar o ciclo completo do pedido,...