Supervisor customer experience

Há 1 mês


São Paulo, Brasil Netvagas Tempo inteiro
  • Ensino Superior completo em Design, Marketing, Administração ou área afins
  • PowerPoint avançando
  • Experiência comprovada em design de jornada do cliente ou experiência do cliente
  • Conhecimento em metodologias de Design Thinking e Customer Experience
  • Excelentes habilidades de comunicação verbal e escrita
  • Habilidades de análise e interpretação de dados.
  • Criar uma experiência excepcional para os clientes, garantindo que todas as interações sejam consistentes, relevantes e significativas.
  • Mapear a jornada do cliente: Identificar todos os pontos de contato e interações que o cliente tem com a empresa, desde o momento em que ele conhece a marca até o pós-venda;
  • Criação de um mapa visual que representa cada etapa da jornada;
  • Analisar a experiência do cliente: Analisar a experiência do cliente em cada ponto de contato, identificando pontos fortes e oportunidades de melhoria;
  • Identificar Gaps na Jornada;
  • Propor melhorias na jornada do cliente;
  • Colaborar com as equipes internas;
  • Monitorar e medir continuamente a experiência do cliente para avaliar a eficácia das melhorias implementadas;
  • Apresentar em comitês executivos os status e resultados das melhorias na jornada.

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