Sr Five9 Engineer

Há 6 dias

Rio Branco, Brasil Value2Biz Tempo inteiro

Location: Remote within Brazil
Type: Contractor
Compensation: $3,500 USD / month (Before taxes)

About Us:

Value2Biz is committed to delivering seamless customer engagement solutions through cutting-edge technology and innovation. We’re seeking a highly skilled Senior Five9 Engineer with extensive experience in designing and implementing complex contact center workflows, IVRs, and scripting for multi-site deployments.

Key Responsibilities:
Design, implement, and optimize large-scale Five9 workflows, including custom IVRs and scripts tailored to unique business requirements.
Lead the technical deployment of multi-contact center systems, ensuring high performance, scalability, and reliability.
Collaborate closely with cross-functional teams (Operations, IT, Customer Support) to identify and address business needs.
Maintain compliance with E911 regulations while implementing solutions for emergency response systems.
Diagnose and resolve technical issues related to Five9 platform performance or configuration.
Provide mentorship and training to junior engineers, sharing best practices and advanced troubleshooting techniques.

Requirements:
3+ years of experience working with Five9, including configuring workflows, IVRs, and custom scripts.
Proven track record of successful implementations for multi-contact center deployments .
Strong knowledge of E911 emergency response systems . Experience working with RedSky would be a plus
Hands-on experience with system integrations (e.g., CRM platforms, third-party APIs).
Exceptional problem-solving skills and ability to manage multiple projects simultaneously.
Excellent communication skills to work effectively across diverse teams and stakeholders.

Preferred Skills:
Experience with cloud environments and infrastructure design.
Familiarity with VoIP, SIP protocols, and telecommunications systems.
Certification in Five9 technologies or equivalent.
Medical/hospital.
CRM/Epic Experience.
Verint/WVM/WFO experience.
IVA experience.
Outbound dialing experience a big plus

  • Sr. Data Engineer

    Há 5 dias

    Rio Branco, Brasil XML International Tempo inteiro

    Sr Data Engineer (São Paulo, Brazil) Become part of a community of experts in Information Digital Engineering (IDE), turning ideas into reality by embedding AI across the organization. From enhancing existing operations to accelerating the development of next-generation clean energy solutions, your impact will be transformative. The IDE team creates...

  • Site Reliability Engineer Sr

    3 semanas atrás

    Rio Grande, Brasil Mercado Eletrônico Tempo inteiro

    O Mercado Eletrônico é líder na América Latina em soluções de gestão de compras B2B. Suas tecnologias e serviços para as áreas de compras ajudam empresas a conquistarem mais economia, agilidade, governança e colaboração. Com escritórios no Brasil, Estados Unidos, México e Portugal, contabiliza mais de 1 milhão de fornecedores, 10 mil...

  • Senior Software Engineer

    2 semanas atrás

    Rio De Janeiro, Brasil Pride Global Tempo inteiro

    🚀 We’re Hiring: Sr. Engineer (React + UX/UI Knowledge) 💻 Remote (US-based, preferably EST) | 📆 6-9 month contract (with possible extension) | 💵 Highly competitive USD compensation packageJoin our Site Reliability Engineering team and help improve internal web applications built by engineers, for engineers. We’re looking for someone who can...

  • Qa Automation Engineer Sr

    1 semana atrás

    Rio De Janeiro, Brasil Fielo Tempo inteiro

    QA Automation Engineer We’re looking for a QA Automation Engineer to join our global team and help us ensure the quality, performance, and reliability of Fielo’s products.If you are passionate about automation, testing, and collaboration in an agile environment — this is for you.What you’ll doCollaborate in cross-functional, agile teams to design and...

  • SUPPLIER QUALITY ENGINEER SR

    2 semanas atrás

    Rio de Janeiro, Brasil TechnipFMC Tempo inteiro

    SUPPLIER QUALITY ENGINEER SR - (Job Number: AR) Pay Competitive Employment type Full-Time Job Description Req#: !*! TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and...

  • Engenheiro de Dados Sr – Localiza&Co – Home Office

    3 semanas atrás

    Rio de Janeiro, Brasil Localiza&Co Tempo inteiro

    Overview Engenheiro de Dados Sr – Localiza&Co – Home Office Responsabilidades Projetar, desenvolver e implementar pipelines robustas, conectando dados de diversas fontes utilizando principalmente ferramentas do ecossistema AWS. Implementar soluções de enriquecimento de dados escaláveis e eficientes utilizando o DBT para transformar dados brutos em...

  • Analista de Suporte ao Usuário Sr

    2 semanas atrás

    Rio de Janeiro, Brasil Montreal Informática Tempo inteiro

    **Montreal Informática busca Analista de Suporte ao Usuário Sr.** **Requisitos**: - Ensino superior ou pós na área de T.I. - Certificação MCP - Microsoft Certified Professional ou MCSA - Microsoft Certified System Administrator ou MCSE - Microsoft Certified System Engineer ou LPI - Linux Professional institute; ou Certificação ITIL V3 ou COBIT V4...

  • QA Automation Engineer Sr

    Há 7 dias

    Rio de Janeiro, Brasil Fielo Tempo inteiro

    QA Automation Engineer We're looking for a QA Automation Engineer  to join our global team and help us ensure the quality, performance, and reliability of Fielo's products.If you are passionate about automation, testing, and collaboration in an agile environment — this is for you. What you'll do Collaborate in cross-functional, agile teams to design and...

  • QA Automation Engineer Sr

    Há 7 dias

    Rio de Janeiro, Brasil Fielo Tempo inteiro

    QA Automation Engineer We’re looking for a QA Automation Engineer  to join our global team and help us ensure the quality, performance, and reliability of Fielo’s products.If you are passionate about automation, testing, and collaboration in an agile environment — this is for you. What you’ll do Collaborate in cross-functional, agile teams to...

  • Qa Automation Engineer Sr

    Há 7 dias

    Rio de Janeiro, Brasil Fielo Tempo inteiro

    QA Automation Engineer We're looking for a QA Automation Engineer to join our global team and help us ensure the quality, performance, and reliability of Fielo's products.If you are passionate about automation, testing, and collaboration in an agile environment — this is for you.What you'll doCollaborate in cross-functional, agile teams to design and...