Service Desk

3 semanas atrás

Londrina, Brasil Tata Consultancy Services Tempo inteiro

Tata Consultancy Services (TCS) is a global leader in IT services, consulting & business solutions with a large network of innovation & delivery centers.

Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting and to make it a joy for all stakeholders to work with us.

We have been recognized as a Global Top Employer and our ability to provide holistic long term careers based on continuous learning driven by our digital learning ecosystem helps us to develop the best talents And we invite you to be part of our Team


Position: Service Desk

Contract: CLT + Benefits



Activities

- Attend all incidents reported by users through the helpline or incident logging platform.

- Record all calls from the helpline and register the incident in the ticket registration platform.

- Attend on the spot the incidence of the user reporting problems with the Workstation computer equipment.

- Direct each incident (ticket) to the corresponding resolution group for prompt attention.

- Advise users seeking support in processes not related to workstation problems.

- Receive and document service failures reported by users regarding the attention of the different troubleshooting groups.

- Follow up on each ticket generated so that it is attended within the levels agreed with each resolving group according to the service catalog.

- Report in real time a problem or failure in applications that affects a group of users with the same problem to be attended as a major incident.

- Review service levels and proactively execute improvement measures in case of a drop in service performance.


Skills:

• Good communication portuguese/english

• Ownership to provide best attendment

• Background for Infrastructure & AMS also



What do we offer?


TCS Benefits – Brazil:

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal/Food Voucher

Childcare assistance

Gympass

TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates

Partnership with SESC

Reimbursement of Certifications

Free TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform


At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

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