Supervisor Operacional

The Supervisor of OX Operations plays a critical leadership role in helping to implement the strategic direction communicated by the Director of OX Operations. This position serves as the direct operational lead for day-to-day activities across the OX departments and is responsible for ensuring team alignment, driving performance, and fostering a culture of excellence. In close partnership with the Director of OX Operations, this role helps translate high-level strategy into actionable operations, ensures compliance, and supports key initiatives focused on scalability, efficiency, and team development.Responsabilidades e atribuiçõesWork closely with the Director of OX Operations to implement departmental strategies and operational initiatives in alignment with corporate goals. Act as an extension of the Director of OX Operations in overseeing execution, managing team workflows, and communicating company directives to the OX teams.Provide regular updates and insights to the Director of OX Operations on team performance, process improvements, and operational challenges.Assist in supporting a growing team in Brazil with operational execution, compliance oversight, and new product rollouts, when required.Lead, mentor, and develop team members across OX operational functions, ensuring strong individual performance and team cohesion.Oversee teams progress and execution of daily operational activities ensuring timelines, alignment to SOPs and KPIs, service levels, system needs, and quality standards are met.Support employee responsibilities including initial onboarding, performance reviews, and training on internal local procedures in collaboration with the Director of OX Operations and HR. Act as a liaison between team members and leadership to communicate expectations, gather feedback, and ensure alignment with strategic goals.Ensure consistent execution of daily operations in accordance with SOPs, KPIs, and quality standards.Drive adherence to established procedures, while helping identify gaps and opportunities for process optimization within the OX teams performance. Collaborate with the Director of OX Operations and corporate product teams (CX Managers, Compliance, Process & Training, Strategic Development) to implement and/or improve new tools, technologies, and process improvements, when required.Responsible to manage, maintain, update, and create (where needed) all departmental related SOPs in an organized manner located in a sharepoint/folder that will be accessible for teams/leaders. Monitor and report on operational KPIs and ensure accurate reporting of team metrics; identify variances and support corrective action planning with the Director of OX Operations.Serve as the first point of escalation for team personnel issues, resolving or escalating to HR and the Director of OX Operations, as appropriate.Serve as the first point of escalation for Coordinators/Specialists regarding customer challenges, or process concerns, resolving or escalating to the Director of OX Operations, as appropriate.Responsible for initiating conversations with the Director of OX Operations and is required to be included in OX department personnel hiring strategy, performance reviews, evaluations, and salary and termination discussions.Oversee the daily performance of Coordinators/Specialists, providing regular feedback, additional training where needed, and addressing work-related matters, and ensuring alignment with departmental goals.Support coordinators in preparing for their operational activities, supporting their needs and the needs of their teams by stepping in when necessary to ensure continuity and quality of service.Serve as a liaison for cross-functional local support needs, including IT, HR, and other organizational departments, to ensure smooth operations and alignment with Brazil legislative requirements.Ensure timely and professional resolution of escalated matters with alignment to company values and operational standards.Promote a culture of accountability, continuous improvement, and cross-functional collaboration within the team and across departments.Help foster a positive, inclusive, and customer-focused team environment.Reinforce and model the culture, vision, and values of the OX department as established by the Director of OX Operations and UWL Corporate leadership.Maintain and audit required records in accordance with compliance standards and company policy.Ensure timely and clear communication to internal and external stakeholders.Requisitos e qualificaçõesRequisitos e qualificaçõesFor this journey, the required baggage will be: Proven experience in international logistics, with at least three years in team leadership; Strong ability to guide, coach, and lead employees through change and growth; Fluent English for communication with international teams.Requisitos desejáveis