E-commerce Operations Specialist

3 semanas atrás

Belo Horizonte, Minas Gerais, Brasil Transsion Tempo inteiro

E-commerce Operations Specialist (Mid to Senior Level) – Bilingual (EN)

Location: São Paulo, Brazil

About Transsion

Transsion is a globally recognized mobile technology company, delivering innovative, high-quality, and affordable devices through our trusted brands: itel, TECNO, and Infinix. We serve dynamic and fast-growing markets, offering breakthrough value and performance across diverse consumer needs.

Role Overview

We're seeking an experienced E-commerce Operations Specialist to lead and scale the operational backbone of itel's online retail presence. This mid to senior-level role is ideal for a results-driven professional with proven expertise in e-commerce fulfillment, cross-functional coordination, and digital process optimization. You'll be responsible for streamlining end-to-end platform operations, elevating customer satisfaction, and ensuring that every transaction supports brand growth and operational excellence.

Key Responsibilities


• Oversee day-to-day operations of multiple e-commerce platforms, ensuring accuracy in inventory, smooth order fulfillment, and efficient payment processing.


• Lead coordination across marketing, sales, logistics, and customer service teams to execute online campaigns, promotions, and seasonal events.


• Maintain and continuously optimize product listings, content, and digital assets to align with brand goals and drive conversion.


• Monitor stock movements across digital channels, implement replenishment alerts, and reduce risks of stockouts or overstock.


• Develop operational SOPs to scale post-purchase processes and maximize efficiency.


• Track and report on key operational metrics: order accuracy, return rates, customer satisfaction, and service SLAs.


• Proactively manage escalations related to payment issues, delivery discrepancies, or customer feedback.


• Identify workflow bottlenecks and apply process automation tools where possible.


• Partner with regional teams to ensure local compliance, payment reconciliation, and logistics alignment.

Qualifications


• Bachelor's degree in Business Administration, Marketing, Logistics, or related field.


• Minimum 3–5 years of experience in e-commerce operations or retail fulfillment; preferably in mobile tech, consumer electronics, or FMCG.


• Professional fluency in English (mandatory); additional languages are a plus.


• Demonstrated ability to lead operational initiatives and drive performance improvements across teams.


• Strong command of digital commerce platforms (e.g., Shopify, Magento, WooCommerce, or regional equivalents).


• High attention to detail and familiarity with supply chain and payment systems.


• Strong analytical mindset and experience interpreting operational data and customer insights.


• Passion for innovation, digital commerce, and emerging tech markets.

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