Space Control

Position: Space Control & Transshipment Supervisor Job Purpose: This role is responsible for driving customer satisfaction through solid relationship building, ensuring strict compliance with SOPs to mitigate financial risks, and contributing to operational excellence by leveraging e-commerce tools and innovative insights to enhance overall performance.

Main responsibilities and assignments:
Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct pic
Build solid relationship with your customers portfolio to provide best solution on their case managements
Work as a team to collaborate with the general demand, proposing changes & best practices among others
Be part of the innovation of the company, contributing with insights and ideas on how we can have better performance
Ensure fast return to cases by analyzing manuals and SOPs to ensure correct handling of customer's requests
Follow strictly SOP’s to guarantee correct treatment of customer request in time
Entry point between customer, terminals, agents, offshore and origin offices to ensure requests are correctly handled
Analysis of customers request and instruct correctly about fine risks to all parties involved in process (internal and external)
Docusign handle and control of LOI's received
Needs to be available at dialpad during working hours
Customer orientation on e-commerce tools
Supervision of a team of 4 analysts

Degree and specific knowledge:
Completed Bachelor's degree (Business Adm/International Trade or similar)
Advanced English - essential for seamless communication with customers and origin ports
Intermediate Spanish (desirable) - for communications with Latam employees
Previous experience with customer service import

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.

About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.
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