Customer Service Representative

Há 2 dias

Santa Luzia, Brasil Vantage Tempo inteiro

Vantage is a global, multi-regulated, multi-asset broker based in Sydney, offering clients access to trading CFDs on Forex, Commodities, Indices, Shares, and Cryptocurrencies. With over 10 years of market experience, Vantage has a strong presence with more than 1,000 employees across 30 global offices. Vantage provides a trusted trading ecosystem and a user-friendly platform for clients to capitalize on trading opportunities.

OPEN ONLY to Portuguese native speakers who are willing to relocate.

This is a unique opportunity for Customer Service Rockstars interested in living and developing a career in Southeast Asia: Malaysia or Thailand . The company will provide all necessary visa assistance and relocation support. During the visa processing, work remotely from your base country.

Responsibilities:
Provide front-line support to our customers via live chats, phones, and email.
Answering queries and resolving client issues regarding our products, platforms, and promotions.
Address customer feedback as well as complaints professionally.
Record and update customer data and other relevant information when necessary.
Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

Requirements:
Bachelor's degree, fresh graduates welcome to apply.
Over 2 years of experience in Customer Service, highly preferred in crypto or fintech, but any industry welcome.
Mandatory rotation shift schedule with night-shifts once relocated.
Experience in international settings and teams.
Fluency in English and Portuguese is MANDATORY
Exceptional communication skills with a superb client focus.
Logical and analytical approach to problem-solving.
Knowledge or interest in trading is highly desirable, but not essential.

We offer :
Competitive compensation package
Remote work while relocation is processed
Local benefits according to the chosen relocation country
Relocation support, including visa sponsorship and additional expenses
Career development in a fast-paced industry

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