E-Commerce Logistics Manager

Job Title: E-Commerce Logistics Manager | Samsung Electronics

Highlights:

• Location: São Paulo - SP
• Type of contract: Permanent contract, Full time
• Work Modality: On Site
• Mobility: 30% International flights

Who are we?

Samsung Electronics has grown into one of the world's leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.

Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.

We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.

Join us at Samsung and find your opportunity to do what you can't.

Looking for more? Visit our website www.samsung.com or our career page HERE

Job Description

We are seeking an experienced E-Commerce Logistics Manager to join our team, focusing on optimizing and managing the logistics operations for our e-commerce business. The role involves collaborating with cross-functional teams to ensure seamless integration of logistics with e-commerce platforms, managing relationships with third-party logistics providers, and implementing innovative solutions to enhance delivery speed and accuracy. This position offers the opportunity to lead initiatives that drive the success of our e-commerce logistics operations, contributing to the company's growth and customer-centric approach.

Key Job Responsabilities

• Networking Design: Logistics distribution network design for operation optimization focused on costs, lead time improvement and customer experience.
• Operation Management: Operation control, capacity management (Handling productivity; Inventory, packing and operation bottlenecks)
• Process mapping and analysis: process design/redesign for logistics operation covering fulfilment, delivery, reverse logistics, inventory management.
• Customer satisfaction: Collaboration with Sales, Marketing and Customer Service Teams in order to deliver best customer experience, including proper logistics operational capacity setup service levels achievement, costumer communication and order tracking
• Project management: define implementation plan and monitor/support execution with local logistics teams; report of progress and issues to top management.
• Performance management: consolidation and analysis of KPIs; identification of gaps and best practices; support definition and execution of improvement plans.
• Development of guidelines and templates to support warehouse and transportation operations planning, execution and monitoring.

Requirements

• Bachelor Degree in Logistics, Administration or related areas.
• Background in e-commerce operations, planning and projects.
• Experience in e-commerce operations, covering logistics network design, transportation (first/mid/last mile), carrier strategy and operation performance management
• Project management skills.
• Advanced/Intermediate English.
• Advanced/Intermediate Spanish.
• Advanced data analytics Excel skills; experience with BI tools is a plus.
• Advanced presentation skills (MS Power Point and oral exposition).

Why is Samsung Electronics the place to be?

Join a Global Team

Work with a dynamic and diverse team, constantly interacting with different cultures.

Tackle Big Challenges

Our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation.

Shape the Future

Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future.

Make an Impact

Contribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference.

Benefits:

• Comprehensive health and wellness programs
• Professional development opportunities
• Opportunities for career advancement
• Global networking and collaboration