Service Desk
Há 3 horas
Join one of the biggest IT Services companies in the world Here you can transform your careerWhy join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for a Service Desk, who wants to learn and transform their career, in a CLT contract, on-site 12x36 - 07h to 19h, in the city of Londrina.In this role you will must have:Advanced/fluent in Spanish and English.Expertise managing ITSM tools for help desk serviceProactive and assertiveExcellent customer service, interpersonal, communication and team collaboration skillsHaving excellent administrative skills is key for the job (punctual and meticulous)Quick learner, punctual & interested in the progress of ITThe help Desk Agent will be responsible for (but not limited):Attend all incidents reported by users through the helpline or incident logging platform.Record all calls from the helpline and register the incident in the ticket registration platform.Attend on the spot the incidence of the user reporting problems with the Workstation computer equipment.Direct each incident (ticket) to the corresponding resolution group for prompt attention.Advise users seeking support in processes not related to workstation problems.Receive and document service failures reported by users regarding the attention of the different troubleshooting groupFollow up on each ticket generated so that it is attended within the levels agreed with each resolving group according to the service catalog.Report in real time a problem or failure in applications that affects a group of users with the same problem to be attended as a major incident.Review service levels and proactively execute improvement measures in case of a drop in service performance.>>>What do we offer? TCS Benefits in Brazil:● Health insurance● Dental Plan● Life insurance● Transportation vouchers● Meal/Food Voucher● Childcare assistance● Gympass● TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates● Partnership with SESC● Reimbursement of Certifications● Free TCS Learning Portal – Online courses and live training● International experience opportunity● Discount Partnership with Universities and Language Schools● Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire● TCS Gems – Recognition for performance● Xcelerate – Free Mentoring Career PlatformAt TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer#BuildingonbeliefRGS: 10377843
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Service Desk
Há 6 horas
Londrina, Paraná, Brasil Tata Consultancy Services Tempo inteiroJoin one of the biggest IT Services companies in the world! Here you can transform your career!Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our...
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Service Desk
Há 3 horas
Londrina, Brasil Tata Consultancy Services Tempo inteiroJoin one of the biggest IT Services companies in the world! Here you can transform your career! Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our...
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Service Desk Analyst
Há 4 horas
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
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Service Desk Analyst
43 minutos atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!!Here you can transform your career!Why to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to...
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Service Desk Analyst
1 hora atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!!Here you can transform your career!Why to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to...
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Service Desk Analyst
Há 6 horas
Londrina, Paraná, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
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Service Desk Analyst
Há 3 horas
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
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Service Desk Analyst
1 dia atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
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Service Desk Analyst
Há 3 horas
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
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Service Desk Analyst
52 minutos atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
