Area Manager

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:
At Amazon, we're working to be the most customer-centric company on earth. Since our founding in 1994, we've grown from an online bookstore to a global technology leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We distribute millions of products each year to our loyal customers across more than 100 countries. Our innovative spirit drives us to constantly push boundaries and redefine what's possible in logistics and delivery.

As we continue to expand our operations, we're seeking exceptional leaders who share our passion for innovation and customer obsession. At Amazon, you'll have the opportunity to work on projects, collaborate with world-class talent, and make a tangible impact on millions of customers' lives. We foster a culture of ownership, continuous learning, and data-driven decision-making, empowering our employees to think big and bring their ideas to life.

Role Overview:
As an Area Manager - Outbound and Delivery, you will play a crucial role in our complex and fast-paced logistics network. This dynamic position combines responsibilities across our Fulfillment Center (FC) and Delivery Station (DS) operations, requiring a versatile leader who can seamlessly manage both outbound processes and delivery preparations.

You'll be at the forefront of our customer-facing operations, ensuring that millions of packages are processed efficiently and prepared for timely delivery. Your focus will span four key areas: safety, quality, customer experience, and productivity. You'll be responsible for leading a diverse team of associates, optimizing processes, and driving continuous improvement in our outbound and delivery operations.

This role offers a unique opportunity to gain comprehensive experience in Amazon's logistics ecosystem. Your decisions and innovations will directly impact Amazon's ability to meet and exceed customer expectations, playing a vital part in our mission to be Earth's most customer-centric company.

As an Area Manager, you'll also be instrumental in shaping Amazon's future leaders. You'll mentor and develop your team, fostering a culture of excellence and innovation. This role is ideal for those who thrive in a fast-paced environment, enjoy solving complex problems, and are passionate about delivering results that directly impact customer satisfaction.

Key job responsibilities
Team Leadership:
- Manage and develop a team of warehouse associates and delivery personnel
- Oversee performance, provide training, and address team member needs
- Collaborate with other Area Managers to balance labor and ensure efficient operations

Operational Management:
- Review work forecasts and set productivity targets to meet overall building objectives
- Oversee the outbound process from order fulfillment to last-mile delivery preparation
- Monitor and improve KPIs such as On-Time Dispatch and First Day Delivery Success

Safety & Compliance:
- Implement and support all safety programs and ensure OSHA compliance
- Maintain a safe work environment for all associates in both FC and DS areas

Process Improvement:
- Identify and lead process improvement initiatives using Lean tools
- Analyze metrics to find root causes and drive operational enhancements
- Develop practical solutions to complex problems without compromising quality

Cross-functional Collaboration:
- Liaise with internal teams and external partners to ensure smooth outbound and delivery operations
- Communicate daily metrics and report exceptions to relevant departments

Innovation & Adaptability:
- Embrace and lead change in Amazon's fast-paced environment
- Support the implementation of new systems and processes in outbound and delivery operations

A day in the life
- Work flexible schedules, including nights, weekends, and holidays as required
- Operate in both Fulfillment Center and Delivery Station settings
- Thrive in a dynamic, fast-paced atmosphere

BASIC QUALIFICATIONS:
- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- Speak, write, and read fluently in English
- Speak, write, and read fluently in Portuguese
- Employee and performance management experience
PREFERRED QUALIFICATIONS:
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.