Crisis Incident Specialist
4 semanas atrás
We’re Hiring — Crisis Incident Specialist | Incident Safety Operations
Location: Sao Paulo, Sao Paulo
Work Model: On-site with flexibility to respond outside normal business hours when required
Languages: English & Portuguese fluency required
About the Role
We are seeking Crisis Incident Specialists to join our Incident Safety Operations team. You will act as the first line of response for high-risk incidents, ensuring a fast, structured, and accountable reaction in partnership with senior stakeholders.
Key responsibilities:
Respond to and manage high-level risk incidents from intake to resolution.
Assess severity, trigger the right workflows, and escalate when needed.
Coordinate real-time actions with Legal, Safety, PR, and Operations teams.
Keep internal teams and external partners accurately informed.
Prepare executive-level briefings, reports, and recommendations.
Navigate legal, media, and operational risks in fast-moving scenarios.
Maintain precise incident logs, status updates, and timelines.
Support the Crisis Coordinator during complex events, including War Room operations.
Contribute to post-incident reviews and update the Crisis Playbook and templates.
Requirements
Bachelor’s degree in a related field.
Fluency in English and Portuguese (written and spoken).
Background in tech safety, incident management, risk response, or law enforcement support is a plus.
Strong organizational and coordination skills to manage multiple incidents simultaneously.
Excellent written and verbal communication — including executive briefings.
Ability to stay calm and methodical under pressure.
High attention to detail and disciplined documentation.
Flexibility to handle urgent incidents outside normal hours.
What We Offer
Direct ownership of critical incident response with visible impact on organizational safety and brand protection.
Hands-on role with executive exposure and cross-functional crisis management.
Growth potential into senior specialist, coordinator, or risk management leadership roles.
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