Customer Support Manager
3 semanas atrás
Empresa do segmento financeiro está em busca de um Customer Support Manager para liderar a operação de suporte ao cliente no Brasil. Este profissional desempenhará um papel estratégico, sendo o elo entre o time local e a gestão global, com a missão de garantir um atendimento de excelência e fortalecer a experiência do cliente.Responsabilidades:Supervisionar e gerenciar parceiros terceirizados (BPOs) para assegurar a eficiência operacional e a qualidade do atendimento;Desenvolver e implementar estratégias que promovam melhorias contínuas nos processos de suporte ao cliente;Monitorar e analisar indicadores de desempenho (KPIs), como tempo de atendimento, ocupação e satisfação do cliente, propondo ações para otimização;Garantir que o dimensionamento das equipes esteja adequado à demanda de suporte, promovendo respostas rápidas e eficazes;Representar a operação de suporte local em alinhamentos estratégicos com a gestão global;Fornecer feedback contínuo às equipes terceirizadas para melhorar os resultados operacionais;Desenvolver políticas e práticas para promover eficiência e conformidade com os padrões globais e locais.Requisitos:Superior completo em áreas correlatas;Vivência anterior em posições de liderança na área de suporte ao cliente;Inglês avançado/fluente;Conhecimento intermediário no pacote Microsoft Office, especialmente Excel.#J-18808-Ljbffr
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Customer Support Manager
Há 2 dias
Sao Paulo, Brasil Curv Innovation Tempo inteiroRequisitos Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases and tools English Fluent/Native Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills
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Customer Support Manager
4 semanas atrás
São Paulo, Brasil PayJoy Tempo inteiroPayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and...
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Customer Support Manager
1 dia atrás
São Paulo, Brasil NetVagas Tempo inteiroEmpresa do segmento financeiro está em busca de um Customer Support Manager para liderar a operação de suporte ao cliente no Brasil. Este profissional desempenhará um papel estratégico, sendo o elo entre o time local e a gestão global, com a missão de garantir um atendimento de excelência e fortalecer a experiência do...
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Customer Support Manager
3 semanas atrás
São Paulo, Brasil Yolo Recruit Tempo inteiroEmpresa do segmento financeiro está em busca de um Customer Support Manager para liderar a operação de suporte ao cliente no Brasil. Este profissional desempenhará um papel estratégico, sendo o elo entre o time local e a gestão global, com a missão de garantir um atendimento de excelência e fortalecer a experiência do...
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Technical Customer Support Manager
Há 6 dias
Sao Paulo, Brasil Gurtam Tempo inteiroWe are looking for an enthusiastic I**mplementation Manager** to contribute to partners’ development and technical support, meeting their needs and customer service in Latin America. You will work in a fast-paced team-minded environment that rewards results, resourcefulness and initiative. The employment is possible only **remotely **with...
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Customer Support Manager
4 semanas atrás
São Paulo, Brasil PayJoy Tempo inteiro**About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...
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Customer support manager
4 semanas atrás
SAO PAULO, Brasil Yolo Recruit Tempo inteiroEmpresa do segmento financeiro está em busca de um Customer Support Manager para liderar a operação de suporte ao cliente no Brasil. Este profissional desempenhará um papel estratégico, sendo o elo entre o time local e a gestão global, com a missão de garantir um atendimento de excelência e fortalecer a experiência do cliente. Responsabilidades:...
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Customer Support Manager
4 semanas atrás
São Paulo, Brasil PayJoy Inc. Tempo inteiroAbout PayJoy PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...
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Customer Support Manager
2 semanas atrás
São Paulo, Brasil PayJoy Tempo inteiroAbout PayJoy PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...
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Manager, Technical Customer Support
1 semana atrás
Sao Paulo, Brasil Cepheid Tempo inteiroThe Technical Customer Support Manager manages the daily activities of the Tier 1 Technical Support Team, ensuring the successful delivery of the first step in the Customer Care journey. Through effective hiring, training, and mentoring of Associates, The Technical Customer Support Manager drives successful troubleshooting, escalation and resolution of...
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Support Account Manager
Há 6 dias
Sao Paulo, Brasil Meta Tempo inteiro**Support Account Manager Responsibilities**: - Act as a point of escalation for strategic customers or partners, coordinate customer calls and remote troubleshooting when required - Ensure that escalated WhatsApp Business API issues are resolved timely and communicated to the customer meeting their expectations - Work closely with the Account Management...
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Vaga de Manager, Technical Support
4 semanas atrás
São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiroCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
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Support Account Manager
Há 6 dias
Sao Paulo, Brasil Meta Tempo inteiro**Support Account Manager Responsibilities**: - Act as a point of escalation for strategic customers or partners, coordinate customer calls and remote troubleshooting when required - Ensure that escalated WhatsApp Business API issues are resolved timely and communicated to the customer meeting their expectations - Work closely with the Account Management...
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Customer Support Specialist
7 meses atrás
Sao Paulo, Brasil Sur Tempo inteiroWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
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Customer Support Specialist
7 meses atrás
Sao Paulo, Brasil LeanIX Jobs Tempo inteiroLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...
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Customer Support Manager
Há 5 dias
São Paulo, Brasil Yolo Recruit Tempo inteiroEmpresa do segmento financeiro está em busca de um Customer Support Manager para liderar a operação de suporte ao cliente no Brasil. Este profissional desempenhará um papel estratégico, sendo o elo entre o time local e a gestão global, com a missão de garantir um atendimento de excelência e fortalecer a experiência do...
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Customer Support Specialist
7 meses atrás
Sao Paulo, Brasil SAP Tempo inteiro**We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...
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Customer Support Specialist
6 meses atrás
Sao Paulo, Brasil SAP Tempo inteiro**We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...
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Support Service Manager
3 meses atrás
São Paulo, SP, Brasil Adobe Tempo inteiroOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
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Customer Support Specialist
7 meses atrás
Sao Paulo, Brasil LeanIX GmbH Tempo inteiroLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...