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Customer account specialist
3 meses atrás
Customer Account Specialists (CAS) irá coordena todo o processo de Order-to-Cash (processo que engloba todo o fluxo de atividades entre a emissão de um pedido de compra até o recebimento do pagamento da venda). Enquanto o time de outside Sales (vendas externas) que é responsável por prospectar, negociar e fechar negócios, o Customer Account Specialists (CAS) vai partir do momento em que o pedido é faturado. Em todo o processo, será responsável por ser a interface principal representando clientes internos, todo esse processo demanda um trabalho multifuncional, com ao menos 8 interfaces diferentes, principalmente voltadas ao negócio, à fim de coordenar toda a demanda logística, de fornecimento, ou pedidos que podem acontecer enquanto o pedido estiver sendo preparado, até ser entregue.
- Experiência com gestão externa e interna da relação do cliente com foco no cliente.
- Inglês fluente obrigatório e o Espanhol desejável.
- Formação acadêmica: Relações Internacionais, Engenharias, Jornalismo, Admisnitração, Química, Comércio Exterior, Comunicação, Direito.
- Experiência anterior: Logística, Customer Service ou Comércio Exterior.
- Organização, saber reconhecer prioridades e saber fazer o gerenciamento de demandas.
- Saber trabalhar em grupo, além de ter experiência com gestão de times.
- Capacidade em resolver e priorizar competências, além de ser um bom comunicador por escrito e verbal.
