15076-analista field service
Há 1 mês
Requisitos necessários
- Conhecimento de ferramentas de acesso remoto, para suporte técnico. Ex: Assistência Remota do Windows, Webex-Cisco, ControlUP, SCCM;
- Conhecimento na ferramenta de chamados (JIRA e ORTS);
- Experiência em suporte a Sistemas Operacionais (W7, W10 e W11), Redes, Pacote Office 365 e anterior;
- Troubleshooting inicial hardware e software;
- Conhecimento de Microsoft Active Directory;
- Execução de inventário patrimonial;
- Crimpagem e identificação de Cabeamento de Redes Estruturado;
- Suporte a Máquina Virtual (VMs)/Organização;
- Controle do estoque local na unidade que fica sozinho sendo um braço do GA central;
- Remote Hands do time N3 - redes.
Requisitos desejáveis
- Conhecimento Sistema operacional MAC/OS Rede / Internet / Imagem SO.
Responsabilidades e atribuições:
- Efetuar o Suporte Técnico presencial e remoto dentro do SLA estabelecido pelo cliente;
- Rollout e Movimentação de equipamentos e Software;
- Fechamento dos chamados na ferramenta do cliente (Jira / OTRS);
- Suporte a Sistemas Operacionais Microsoft, redes, pacote Office;
- Suporte básico à Telefonia fixa e móvel;
- Acompanhamento de chamados com cumprimentos de SLA;
- Acompanhamento de inventário patrimonial e Controle do estoque local na unidade.
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