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ServiceNow ITSM Coordinator

Há 2 horas

Guarapari, Brasil RED Global Tempo inteiro

Title: ServiceNow ITSM Coordinator Location: remote, Brazil
Industry: Manufacturing
Type: 6 Month contract possible convert to Permanent Employee
Rate: 55/hr USD
Job Description:
Brazil. Possible CTH.
As the ITSM Process Coordinator you will play a key role in ensuring effective execution, monitoring, and continuous improvement of IT Service Management (ITSM) processes. This role supports consistent service delivery, operational excellence, and adherence to organizational standards. The ideal candidate is detail‐oriented, analytical, and effective at collaborating across business and technical teams.
On a typical day you will:
Play an active role in day-to-day ITSM process activities to ensure consistent and high-quality service delivery, e.g., monitor dashboards.
Gather, analyze, and document business and user requirements for each process area as needed, e.g., new service catalog items, workflow enhancements, etc.
Collaborate with IT teams, business partners, and technical staff to support smooth service delivery.
Work with Process Owners to resolve process gaps, conflicts, and escalations.
Support testing and validation efforts for enhancements and platform upgrades.
Identify and recommend services suitable for automation or service catalog inclusion.
Perform required process audits and support compliance initiatives.
To be successful as an ITSM Process Coordinator, you must understand ITIL principles, be proficient with ServiceNow, and support ongoing process improvement. Strong communication, attention to detail, problem‐solving abilities, and the ability to work effectively across teams are essential.
Minimum Qualifications:
Bachelor's degree in computer science or related discipline, or equivalent experience
Proficient with the ServiceNow native platform
Intermediate knowledge of various best practice frameworks including ITIL principles, service management, project management, Agile, etc.
Strong written and verbal communication skills in English
Strong analytical and interpersonal skills with the ability to influence and collaborate across teams.
Strong organizational and time management skills
Minimum 3 years of hands-on experience with ServiceNow.
Preferred Qualifications:
ITIL 4 Foundation Certification
User Acceptance Testing