Country Operations Manager

Country Operations Manager – LATAM

Location: Brazil/ Remote

Job Type: Full-time contract

About Trantor Inc

Trantor Inc. is a global technology services and consulting company headquartered in Palo Alto, California, with delivery centers across the USA, Canada, and India. We partner with Fortune 500 companies and high-growth enterprises to drive digital transformation through Product Engineering, Cloud Enablement, Data & AI Solutions, Automation, and Customer Success Services. At Trantor, we thrive in a collaborative, agile, and people-first environment.

Why Join Trantor?

Trantor offers the opportunity to work on diverse, cutting-edge projects in a culture that values innovation, continuous learning, and collaboration. Enjoy the flexibility of a remote role while contributing to impactful initiatives in a truly global organization.

About the Opportunity

We are seeking an experienced and results-driven Country Manager to lead our LATAM operations. This role is 80% operations-focused, with responsibility for resource management, workforce planning, employee engagement, and strategic growth. The remaining 20% requires technical acumen—the ability to confidently engage in technical discussions with clients and to provide credible oversight of delivery.

The ideal candidate must have a proven track record in managing and scaling IT/Tech teams, driving operational excellence, and cultivating high-performing cultures. They should demonstrate measurable success in optimizing performance, improving retention, and building trusted, long-term relationships with both customers and stakeholders.

What's Exciting About This Role?

• Lead and shape our entire LATAM operation, with the autonomy to make high-impact decisions.
• Build and inspire a high-performing, multicultural team while forging strong client relationships.
• Play a pivotal role in driving operational excellence and market presence.
• Work in a fast-paced, global environment where your ideas are implemented, not just discussed.

Key Responsibilities

People & Resource Management

• Oversee all local resources to ensure productivity and quality.
• Track and manage the hiring pipeline, ensuring timely recruitment and smooth onboarding.
• Monitor attrition rates and implement proactive retention strategies.
• Drive employee satisfaction through engagement programs, career development, and feedback channels.

Stakeholder & Customer Engagement

• Build and maintain strong relationships with key stakeholders and customers working with our resources.
• Act as the primary liaison for client needs and service excellence.
• Represent the company at local and regional events, forums, and customer meetings.

Operational Leadership & Strategic Growth

• Lead daily operations, ensuring efficiency and compliance with corporate policies.
• Collaborate with HR, Finance, and other teams for smooth cross-functional workflows.
• Monitor performance metrics and provide updates to regional/global leadership.
• Adapt and execute market-specific strategies aligned with global objectives.

Financial & Market Insight Contribution

• Support budget planning, resource allocation, and cost optimization.
• Provide market intelligence to guide strategic decisions.

Key Qualifications & Skills

• Experience: 8–12 years in senior leadership or country management, preferably in [relevant industry].
• People Management: Proven success in team leadership, workforce planning, and retention improvement.
• Stakeholder Engagement: Strong track record in building trusted client and partner relationships.
• Strategic & Operational Skills: Ability to turn business objectives into actionable operational plans.
• Communication: Must have fluency in English (written and spoken); Spanish proficiency is an advantage.
• Technical Skills: Familiarity with CRM systems, business management tools, and performance reporting platforms.

Why Join Us?

• Strategic leadership role with direct impact on our LATAM operations
• Competitive remuneration (salary only)
• Work within a global and fast-growing organization
• Friendly, supportive, positive, and professional team of experts
• Multicultural and diverse environment
• Full-time employment
• Remote work conditions