Customer Support Analyst I and II
3 semanas atrás
About Us At Billor, short for “Bill of Rights,” we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and enjoy more time with their families. About the role If you are passionate about Customer Support and want to make a difference in the daily lives of drivers and customers, join our team Responsibilities Hold welcome calls for new drivers, ensuring they understand the processes and have the tools they need to succeed Monitor and manage drivers’ rest time, providing support when necessary Assist drivers with issues related to supplies and proactively resolve possible problems Conduct regular calls with active drivers for follow-up and problem resolution Satisfaction survey (CSAT and NPS): Conduct surveys to measure the level of satisfaction of drivers and customers, ensuring that feedback is addressed and implemented Plan and execute campaigns to increase driver engagement and retention Manage communication and monitoring of vehicle safety and maintenance campaigns Develop and send mass communications to keep drivers and customers informed about important updates Create and share training materials for drivers and customers Monitor and update driver rankings based on performance metrics, creating gamification Collect feedback from drivers after cancellation, seeking to identify improvements in the process Manage the contract termination process and ensure completion of all termination step Experience in Customer Success and proactive customer service Requisitos Fluent in English and Portuguese Fluency in Brazilian Portuguese (speaking, reading, and writing) Previous experience in Customer Support Ability to manage customer relationships and resolve problems Ability to analyze data and use metrics like CSAT and NPS Excellent communication and organization skills Proactivity and focus on results Bonus qualifications Spanish is a plus Experience in the logistics, transportation, or technology sector Benefícios Extra information and benefits On-site in Joinville, SC Health and dental plan Paid vacation Holidays off Parental Leave Wedding Leave Flash card (supermarket and restaurants) Total Pass Clude Saúde Annual bonus based on both company and individual performance Eligibility to the LTIP (Long Term Incentive Plan) ;
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Customer Support Analyst I And Ii
Há 4 dias
Joinville, Brasil Par Rh Consultoria Tempo inteiroAbout UsAt Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers.By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life.Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers...
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Customer Support Analyst I and II
2 semanas atrás
Joinville, Santa Catarina, Brasil Par RH®️ Tempo inteiro R$35.000 - R$55.000 por anoAbout UsAt Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...
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Customer Experience Analyst
Há 4 dias
Joinville, Brasil 1WorldSync Tempo inteiroAs an Customer Success Analyst - at Simplus a 1WorldSync, responsibilities include the following: - Support the management of Simplus customer success areas with the implementation and monitoring of KPIs; - Control conversion rates at all stages of the customer relationship process; - Participate in the creation and execution of management processes; -...
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Talent Acquisition Specialist JR
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Joinville, Brasil Customer Intelligence Inc. Tempo inteiroCustomer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.Do you want to be a...
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It Support Analyst
Há 4 dias
Joinville, Brasil General Motors Tempo inteiroJob DescriptionYou will be relied upon for your experience and discernment to plan and accomplish goals.You may lead and direct the work of others.You will be familiar with a variety of the field's concepts, practices, and procedures.Relies on experience and judgment to plan and accomplish goals.Training, education and/or experience in Computer...
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It Support Analyst
2 semanas atrás
Joinville, Brasil General Motors Tempo inteiroYou will be relied upon for your experience and discernment to plan and accomplish goals.You may lead and direct the work of others.You will be familiar with a variety of the field's concepts, practices, and procedures.Relies on experience and judgment to plan and accomplish goals.Training, education and/or experience in Computer Operations.Additional...
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IT Support Analyst
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Joinville, South Carolina, Brazil Billor Tempo inteiro R$40.000 - R$80.000 por anoAbout UsAt Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...
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IT Support Analyst
2 semanas atrás
Joinville, Brasil General Motors Tempo inteiroYou will be relied upon for your experience and discernment to plan and accomplish goals. You may lead and direct the work of others. You will be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Training, education and/or experience in Computer Operations. Additional...
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IT Support Analyst
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Joinville, Brasil General Motors of Canada Tempo inteiroJob Description You will be relied upon for your experience and discernment to plan and accomplish goals. You may lead and direct the work of others. You will be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Training, education and/or experience in Computer...
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Technical Support Engineer- ESG
4 semanas atrás
Joinville, Brasil Sophos Group Tempo inteiroAbout Sophos Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play...
