KYC Operations Senior Analyst

This job is with Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.
More about our mission and what we offer .
Are you a meticulous, analytical professional with a passion for compliance and a keen eye for detail? We're expanding our team and looking for a  KYC Operations Senior Analyst  to play critical roles in our Know Your Customer (KYC) processes. If you thrive in a fast-paced environment and are dedicated to ensuring regulatory adherence, we want to hear from you
In these roles, you'll be at the forefront of performing timely customer due diligence and enhanced due diligence, leveraging information from various sources to apply robust controls. You'll work with diverse customer types and business models, ensuring compliance with AML/CFT regulations.
What You'll Do:
Across both roles, your responsibilities will include:
Performing comprehensive due diligence on existing, new, and/or potential customers (both consumer and business) based on risk mitigation controls and specific trigger events.
Exercising discretion in setting priorities , identifying customer records requiring further review, and proactively obtaining and following up on necessary information and documentation.
Ensuring all provided information and documentation meet our verification requirements , utilizing internet sources and third-party vendors for thorough searches.
Communicating effectively with customers on escalated or complex cases, demonstrating strong empathy and clearly articulating decisions and policies.
Providing expert guidance and responses to daily inquiries from peers, front-line teams, and management regarding due diligence matters and case analysis.
Maintaining a solid understanding of AML/CFT Regulations and their impact on our business, as well as Wise products and services.
Drafting SAR narratives for unusual activity when warranted.
Assessing the risk level of referred profiles , ensuring they align with expected risk criteria.
Developing a deep understanding of diverse business models, customer types, country risks, and regulatory requirements across multiple geographies.
Supporting internal and external audits and regulatory due diligence process-related queries and reviews.
For the KYC Operations Senior Analyst role specifically, you'll also:
Focus on a high volume of existing, new, and/or potential business customers .
Escalate any suspicions and/or concerns to the AML and Fraud teams for review.
Qualifications
Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.

A minimum of 3+ years of experience in Operations or financial services, (preferably in CDD/EDD/AML or compliance roles).

Working knowledge of global KYC/AML compliance regulations and standards.

Ability to take decisions and apply risk-based approach at your work

Punctual, independent, proactive and willing to get things done.

Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment.

Ability to handle routine and stressful situations well.

Ability to work autonomously within a limited variety of well-defined procedures and practices.

Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.

Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs.

Familiarity reading legal and regulatory documents.

Nice to have:
Education: Bachelor’s degree in Finance, Business Administration, Law, or related field

Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused)

Additional Information Please apply by submitting your resume in English .
Benefits:
Salary for this role is 8,000  BRL per month
RSU’s in a rapidly growing company
Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.
An annual self-development budget
Health and dental allowance for you and your dependents
Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
️ A paid 6-week sabbatical leave after four years
18-weeks of paid parental leave, after a year with us and child care assistance
Transportation vouchers
Food (708 BRL per month) and Meal (1,166 BRL per month) vouchers
️  TotalPass access to 3,500 gyms and studios throughout Brazil

Your first 3 months at Wise will be 100% fully in person at the office

What to expect from our hiring process;
Application - our team will review your application within 5 days

A short Skills Assessment via Maki People to give you a sense of the types of skills and tasks relevant to the role you’re applying for

Recruiter Screen - a 15 minute video call with a member of our Recruitment team to learn more about your experience and motivations to join Wise

First / Final interview - a 60 minute video interview with the hiring team to deep dive into your experience

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit  Wise.Jobs .
Keep up to date with life at Wise by following us on  LinkedIn  and  Instagram .