Business Analyst 80% English

3 semanas atrás

Sao Paulo Metropolitan Area, Brasil CHEP Tempo inteiro

Position Purpose

To understand business requirements and processes and identify business technology and/or process & information opportunities, working with business and IT managers to develop, implement and maintain solutions which deliver business value within agreed timelines and budgets.

Requests.

English 80%

Experience of a CRM [example: Siebel, Salesforce] and SAP

  • Understanding of EDI and API concepts
  • Understanding of Web, Mobile, and IoT concepts
  • Experience with the software delivery lifecycle (Mandatory)
  • 4 years business analysis experience, not less
  • Experience within an IT focussed role
  • Experience with Waterfall, Hybrid, and Agile methodologies
  • Proven success in improving the customer experience
  • Experience working within a matrix structure
  • Experience working remotely with globally scattered users and teams
  • Experience influencing others with limited/no direct authority

Skills & Knowledge

Relationship Management

  • Use facilitation skills to encourage participation from all attendees
  • Influence others to drive decisions and actions
  • Use active listening skills to understand “real” issues/needs and build trust
  • Leverage negotiation and conflict management skills reach agreements

Strong Analytical and Critical Thinking

  • Ability to put the pieces together
  • Inspire others to think creatively and identify innovative solutions
  • Leverage holistic view of people, processes, and technology
  • Use a structured approach to problem solving

Effective Communication

  • Demonstrate well prepared, stakeholder-focused written communications
  • Adapt communication styles to the needs of the situation and the individual/audience
  • Ensure comprehension of new concepts (lead demos, trainings, informal communications)
  • Help others make the best decision based on appropriate criteria, such as: business need, opportunities, risk, compliance, and ability to achieve the desired outcome
  • Present complex concepts in understandable terms to all levels in the organization

Comfortable with Change and Ambiguity

  • Adapt to and embrace changing situations as an opportunity, rather than an obstacle
  • Demonstrate an ability to learn quickly and willingly

Other Key Skills

  • Foster a collaborative working environment
  • Leverage an understanding of the organization to identify the most effective means of implementing a change

Measures

The Key Performance Indicators for this role are driven by the business’ operational goals, and related IT business-aligned goals, and cover the following categories of performance:

  • Metrics and KPI’s related to the effectiveness of the role (OP)
  • Alignment of IT programs and business strategic goals
  • Quality of output (measured by customer and user satisfaction)
  • Quality of solutions proposed by the team (measured by success of solutions proposed)

Major/Key Accountabilities

  • Elicits, analyzes, and documents requirements (business, functional, and non-functional)
  • Works with key stakeholders to prioritize requirements most beneficial to the business
  • Ensures compliance with Global IT strategies, enterprise architecture, and best practices as well as all relevant local/regional/global governmental regulations
  • Reinforce the project goals and objectives to prevent scope creep/gold plating
  • Recommends solution options which directly impact the success of a project or initiative
  • Effectively communicates with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, buildable, and testable
  • Oversees the successful completion of User Acceptance Testing, tracking testing progress and defect resolution

Challenges/Problem Solving

  • Working with multiple geographies to deliver projects and products
  • Rapidly absorbing new technical or business information and applying it effectively
  • Negotiating users to change behavior, adopting new tools and processes
  • Navigating IT capabilities and constraints whilst working to meet the business needs
  • Implementation of communications strategy. Examples include risk escalation, incident management, lessons learned, team corrective actions, the collection and dissemination of relevant information appropriately.

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