Virtual Assistant

About the RoleWe’re looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rentaloperations team. This is a fast-paced, service-driven role where you’ll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence.If you’re fluent in English, tech-savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.⸻Key Responsibilities• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms. • Maintain a 5–10 minute response time to all messages during your shift. • Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment. • Coordinate with cleaning, maintenance, and operations teams to fulfill requests. • Update and monitor internal systems, CRMs, and property dashboards. • Document all customer interactions accurately for team follow-up and quality control. • Collaborate with team members to ensure seamless daily operations.⸻Requirements• Fluent in English (spoken and written) – excellent grammar and communication tone. • Strong typing skills (80+ WPM) and confidence navigating multiple platforms. • High attention to detail, accountability, and ability to multitask under pressure. • Strong problem-solving and conflict resolution skills. • Must have a reliable laptop/computer and high-speed WiFi. • Previous experience with Airbnb, property management, or hospitality support is a plus but not required. • Professional, positive, and culturally aligned with a high standard of service.⸻Why Join Us• Work 100% remotely from anywhere in Brazil. • Full-time, consistent hours (40 hours/week). • Competitive hourly rate in USD. • Supportive, fast-growing international team. • Career growth opportunities for high-performing team members.⸻If you’re ready to join a professional, global team that values reliability, communication, and excellence — we’d love to meet you.