Implementation Success Manager
3 semanas atrás
Sobre a VagaA HSystem Tecnologia, reconhecida por suas soluções inovadoras para o mercado hoteleiro, está em busca de um(a) Implementation Success Manager para liderar nossa equipe de implantação de produtos. Neste papel crucial, você será responsável por garantir que a implementação dos nossos produtos seja realizada de forma eficiente e eficaz, assegurando o sucesso e a satisfação do cliente. Procuramos um(a) líder proativo, com forte orientação para resultados e uma habilidade excepcional em gerenciar projetos e equipes.
Responsabilidades:
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Gestão de Processos de Implementação:
Coordenar e supervisionar o processo padronizado de implementação dos produtos, desde o início até a conclusão, assegurando a aderência aos padrões estabelecidos e a entrega dentro dos prazos previstos.-
Liderança de Equipe:
Gerenciar e motivar a equipe de implantação, fornecendo direcionamento claro e suporte para garantir alto desempenho e desenvolvimento profissional dos membros da equipe.-
Relacionamento com o Cliente:
Sempre que necessário, atuar como ponto de contato para os clientes durante a fase de implementação, assegurando uma comunicação eficaz e construindo relacionamentos sólidos para promover a satisfação do cliente.-
Otimização de Processos:
Avaliar e otimizar os processos de implementação para melhorar continuamente a eficiência e a eficácia da equipe.-
Feedback e Melhorias:
Coletar feedback dos clientes e da equipe interna para aprimorar as estratégias e procedimentos de implementação.
Requisitos e Qualificações:
- Experiência comprovada em gerenciamento de projetos e liderança de equipe em ambientes de tecnologia.- Habilidades excepcionais de comunicação e relacionamento interpessoal.- Conhecimento em ferramentas de gestão de projetos e CRM.- Capacidade de resolver problemas complexos e de tomar decisões baseadas em dados.- Experiência anterior em processos de implementação de produtos tecnológicos.
Você se destaca, se tiver:
- Certificações em gerenciamento de projetos (PMP, Agile, etc.).- Experiência anterior especificamente no setor hoteleiro.- Habilidades avançadas em análise de dados.
Oferecemos:
- Salário competitivo e pacote de benefícios atrativo.- Oportunidade de crescimento profissional em uma empresa que está em rápida expansão.- Ambiente de trabalho dinâmico e colaborativo, com ênfase no desenvolvimento contínuo e no aprendizado.
Esta posição é ideal para quem busca impactar diretamente o sucesso dos clientes e da empresa, através de uma gestão eficaz e inovadora de implantação de produtos.
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