Talent Manager

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman's thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

Oliver Wyman is seeking a Talent Manager to manage a population of ~60 consultants across Oliver Wyman's offices and Practices. This role will be responsible for their scheduling and performance management, and for personally engaging with the consultants in your group to know and understand their strengths, development objectives, personal preferences and career goals. You will also interact with Partners and Talent Managers in other parts of the business to assemble consulting teams and to remediate any issues.

The successful Talent Manager will be able to proactively, delicately and empathetically balance the needs of the business alongside the preferences, career goals and development needs of the consultant to deliver appropriate staffing and talent management outcomes. You will work in a tight knit team against demanding timelines to help deliver Oliver Wyman's business model.

This is a hybrid role that requires 3 days per week in the office. There is no option to be fully remote.

Key Responsibilities:

Talent Management:

• Use the performance management process as a basis for engaging own consultants on development needs and areas for training
• Develop relationships with each consultant and begin to be seen as a trusted advisor
• Assist in directing consultants towards resources for career advice
• Assist the consultants in escalating employee relations issues or questions around general Human Capital operations
• Monitor for work-life-quality issues and escalate when needed
• Collaborate with Human Capital Manager on managing the pyramid, training, onboarding, performance improvement initiatives

Project Staffing:

• Understand at a high-level the nuances of the type of work / roles being filled
• Liaise with project team leaders to understand staffing needs in your area
• For assigned projects, collect all relevant details from Partners and Practice Group TMs on projects to be staffed
• Anticipate capacity issues and manage consultants' and Partner expectations accordingly
• Communicate staffing outcomes to consultants under your TM purview in an empathetic manner
• Track mobility issues, holidays, trainings, background checks and other ad-hoc staffing enabling tasks
• Ensure consultant files (bio slides, project reviews, technical skills, etc) are kept current and readily available for project proposals
• Track your consultant's performance, skills and development needs to help guide their growth and progression within OW

Consultant Development and Performance Management:

• Understand the performance management framework and competency model and how it applies to own consultant's situations
• Coordinate with the Learning and Development team on appropriate training for your consultants
• Read all performance appraisals and follow-up any issues / performance flags with project team and manager
• Coordinate, attend and contribute to annual Career Review meetings in for own consultant populations

Data, analysis and reporting:

• Review weekly utilization reports, cross reference with the systems to ensure latest information is captured
• Assist with the assembly of the project pipeline and consultant availability reports
• Help to prepare documents and exhibits for various senior leadership meetings (using Excel and PowerPoint)
• Assist with the analysis of performance outcome results
• Ad hoc analyses and reporting as needed
• Demonstrate capability in using enterprise resource management tools and performance systems
• Maintain all employee records and keep resource planning systems up to date

Oliver Wyman Development:

• Participate in project work within and adjacent to the broader Human Capital function on topics such as employee experience, retention, flexible working, utilization, performance, etc.
• Organize own work and display ability to guide colleagues in building project deliverables
• Work on cross-Practice Group, Market, Regional teams to deliver special / ad-hoc assignment in a collaborative manner
• Be a firm citizen and embody Oliver Wyman values in day-to-day activities
• Display a strong willingness to learn more about OW outside of the TM function by seeking out opportunities for broader involvement

Experience Required:

• Bachelor's Degree or equivalent work experience
• 3-5 years of relevant professional experience in a fast-paced and dynamic client services business environment
• Management consulting and/or Human Resources experience preferred

Skills and Attributes:

• Proven ability to establish and grow relationships at all levels within an organization
• Credible, highly professional, able to communicate and negotiate effectively while managing diverse personalities, cultures and backgrounds
• Excellent written and verbal communication skills; ability to tailor the message to fit the audience
• Self-motivated and proactive; someone who takes full ownership of her/his work and is flexible to prioritize or reprioritize as needed
• Comfortable working with data (excel, powerpoint and enterprise resource management software)
• Creative, strategic thinker who continually seeks ways to improve processes
• Genuinely interested in the development and career success of the consultants with whom you work
• A strong attention to detail and high level of accuracy is required to juggle multiple projects and tasks simultaneously; as well as the ability to organize, prioritize and manage one's day and schedule to effectively to meet deadlines
• Comfortable working independently, but can thrive in a team setting; all while working in a fast-paced environment
• English and Spanish Speaker

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.