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Electronic Data Interchange Consultant

3 meses atrás

São Paulo, Brasil Stellar Consulting Solutions, LLC Tempo inteiro

Title: EDI Specialist

Location: Brazil or Mexico (Remote)

Duration: Long Term Contract


Responsibilities

Work with implementation teams to gather and document customer EDI requirements

Work with customers and Mastery implementation resources to coordinate EDI activities to ensure successful go live and adoption of Mastery solutions

Perform EDI data mapping, translation, transaction setup, testing, and certification

Work with customers and Mastery implementation resources to ensure EDI testing and acceptance is completed

Develop and deliver EDI KPIs that enable Mastery Customers to show their customers how they are performing

Assist with go live activities and ensure business is not disrupted

Diagnose and troubleshoot complex software issues and EDI partner interactions

Represent the Mastery brand & values during all client interactions

Manage a queue of active tickets from customers as well as partners, and route tickets appropriately to ensure appropriate resolution and customer satisfaction

Identify, communicate and escalate critical issues to appropriate internal and external parties

Work with Mastery engineering teams to build appropriate tooling to monitor and ensure the health of EDI processes and systems

Troubleshoot software issues and collaborate with support teams, quality assurance, and software development for remediation

Perform after-hours support as necessary for Mastery customers

Requirements

5+ years of experience working in EDI implementation, testing, certification, or support role

Expert with ANSI / ASC X12 standards

Familiarity with EDIFACT standards

Expert at transportation EDI transaction sets

Excellent problem-solving skills

Experience with Boomi, Pro EDI, Jitterbit, IBM Sterling, Orderful, or other EDI mapping and translation tools

Experience working with Kleinschmidt, Sterling Commerce, Orderful, or other value-added network providers

Excellent teamwork and communication skills

Exemplary organizational and multitasking skills

Strong ability to remain patient, listen, and empathize with customer questions and software issues

Highly motivated with the ability to learn all facets of the logistics industry and Mastery software functionality

Experience following documented processes that require Service Level Agreements with external customers

Experience with Ticketing Systems such as Jira Service Desk preferred

Software Implementation Experience a plus

Software Development Background a plus