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Business process consultant servicenow
Há 1 mês
Somos uma empresa Global de consultoria tecnológica premiada, especializada em estratégia de TI, implementação, gerenciamento e otimização
Como Business Process Consultant sua missão será conduzir o levantamento de requisitos com os clientes, aplicando Workshops, gerando relatórios de requisitos, escrevendo histórias de usuários, critérios de aceite e plano de testes para criar uma visão dos entregáveis dos projetos e fornecer material para a equipe de desenvolvimento e gerente de projeto avaliar o tamanho do escopo informado pelo cliente sempre no início de projetos, ou quando surgir a necessidade de entendimento para novos itens ou mudança de escopo de projetos ou demandas.
Isso fará parte do seu dia a dia:
- Realizar levantamento de requisitos com os clientes
- Produzir documentações
- Participar das atividades do time, mantendo assiduidade
- Conduzir reuniões entre cliente e time técnico, para alinhamento de expectativas
- Ser consultivo com o cliente, sempre tirando suas dúvidas e fazendo a gestão da expectativa do entregável.
Requisitos:
- Atuação prévia com projetos da ServiceNow;
- Grande experiência em tratativa com clientes;
- Inglês e espanhol fluentes;
- Certificações ServiceNow.
Informações de contratação:
- Atuação remota;
- Contratação PJ;
- Benefícios como Plano de Saúde, Seguro de Vida e Aulas de Inglês.
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