Business process consultant servicenow

Há 1 mês


São Paulo, Brasil Netvagas Tempo inteiro

Somos uma empresa Global de consultoria tecnológica premiada, especializada em estratégia de TI, implementação, gerenciamento e otimização

Como Business Process Consultant sua missão será conduzir o levantamento de requisitos com os clientes, aplicando Workshops, gerando relatórios de requisitos, escrevendo histórias de usuários, critérios de aceite e plano de testes para criar uma visão dos entregáveis dos projetos e fornecer material para a equipe de desenvolvimento e gerente de projeto avaliar o tamanho do escopo informado pelo cliente sempre no início de projetos, ou quando surgir a necessidade de entendimento para novos itens ou mudança de escopo de projetos ou demandas. 

 

Isso fará parte do seu dia a dia:

  • Realizar levantamento de requisitos com os clientes
  • Produzir documentações
  • Participar das atividades do time, mantendo assiduidade
  • Conduzir reuniões entre cliente e time técnico, para alinhamento de expectativas
  • Ser consultivo com o cliente, sempre tirando suas dúvidas e fazendo a gestão da expectativa do entregável.

 

Requisitos:

  • Atuação prévia com projetos da ServiceNow;
  • Grande experiência em tratativa com clientes;
  • Inglês e espanhol fluentes;
  • Certificações ServiceNow.

 

Informações de contratação:

  • Atuação remota;
  • Contratação PJ;
  • Benefícios como Plano de Saúde, Seguro de Vida e Aulas de Inglês.


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