Customer Support Representative Brazil

3 semanas atrás


São Paulo, Brasil Outscal Technologies Tempo inteiro

As a Customer Support Representative, you'll be the friendly face of our online casino, responsible for building and maintaining relationships with our players. Your main goal is to provide exceptional service and personalized attention, ensuring that our customers feel valued and well taken care of. You'll be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction. Whether it's answering their questions or assisting them with any challenges, you'll be there every step of the way to ensure a smooth and enjoyable experience. You'll be doing it all through chatWork Schedule:You will be working 7 days a week from 9am to 5pm.Main Duties and Responsibilities: Respond to customer inquiries and requests in a timely and professional manner via chat.Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction.Respond to customer inquiries in both English and Portuguese, with fluency in both languages.Keep up to date with product information and company policies to accurately assist customers.Maintain customer data and communicate effectively with internal teams as needed.Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements.Must have: Excellent communication skills in English and Portuguese.Prior experience in a customer service role.Ability to work efficiently in a fast-paced environment.Familiarity with the online betting industry.Good to have: Previous experience working with Slack, G-Suite.Previous experience working in sports betting or online casino.Personal qualities and behavioral traits: Excellent communication and written skills.Ability to take initiative.Customer and solution focused.Ability to multi-task.Ability to work effectively without supervision.Strong problem-solving and customer service skills.#J-18808-Ljbffr



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