Customer Experience Specialist

Há 4 dias


Brasília, Brasil JATO Tempo inteiro

Job Details: Customer Experience Specialist JATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.We are passionate about our customers and their experiences with JATO. Our Customer Experience and Success teams enable our customers to be successful with JATO solutions and provide the best possible customer experiences to develop and maintain long-term partnerships.The Customer Experience Specialist is responsible for delivering timely comprehensive technical, product and support knowledge when engaging with our customers, with the goal of reaching trusted partner status. The Customer Experience Specialist plays a vital role throughout the customer journey collaborating closely with Customer Success, Customer Relationship teams and wider JATO to deliver a frictionless JATO experience.The Customer Experience Specialist plays a vital role between what our customers need and what we are delivering — helping JATO to not only meet but also exceed their expectations and become trusted partners.Key Responsibilities:Execute customer experience plans including technical, onboarding, product knowledge, and other areas to achieve customer success goals.Drive seamless and frictionless customer experience to create positive brand feedback to build advocacy, loyalty business growth, and long-term partnerships.Provide first line customer response, trouble-shoot and resolve all customer queries following JATO processes, SLAs, and standards.Gather customer insights, improve product confidence, and integrate and optimize JATO solutions into the customer business.Apply customer success processes and customer relationship management skills to engage and onboard customers in pre- and post-sale activities.Acts as day-to-day point of contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting all essential areas.Collaborate with commercial to determine how and where to engage customer, and use consultative approach to resolve customer issues and achieve their goals.Track and follow up with customers on customer satisfaction trends and feedback; analyse trends driving NPS scores to identify areas for improvement.Develop in-depth knowledge of regional and global solutions to provide value-added service, dynamic interactions, and tailored recommendations.Participate in User Acceptance Testing (UAT) as required for product releases.Key Requirements:Customer centric, collaborative and team-oriented approaches.Responsiveness and agility to go above and beyond with customers and take extra steps to achieve customer goals, meet challenges, and add value along the customer’s journey with JATO.Excellent customer engagement to build long-term business partnership.Understanding of customer success and customer experience frameworks.Develop and nurture customer relationships through consultative training and support methods.Assist and align with customer requirements to draw meaningful information from data using various data analysis tools to enable better decision making through identifying various insights, facts, and trends for customers.Superb communication, presentation, and facilitation skills.Critical thinking skills with the ability to analyse and provide data insights.Previous experience working in a customer service/support/success role.Ability to troubleshoot and resolve issues in a proactive and systematic manner.Self-motivated, confident, enthusiastic, and thorough in follow through.Excellent organisation skills with ability to prioritise complex issues and tasks.Experience working with SQL, data feeds, data mapping, API’s (web, RESTful, JSON) and integration (Postman/other) – (essential).Intermediate to advanced knowledge of Microsoft Excel, Power Point, and Power BI preferred.Certifications and/or training in Cloud/TAFE level qualifications and skill set a plus.Experience using customer service tools, i.e., CRM/JSD, Case Management.Minimum 2 years of customer facing support and consultation experience.Prefer two plus years of automotive, data solutions and/or digital technology industry experience.Fluency in both English and Portuguese is essential.Remote working with occasional travel to JATO offices and/or customer sites.Please note all CVs must be submitted in English in order to be considered for the role. You must have the right to work and live in the country you are applying for.#J-18808-Ljbffr



  • Brasília, Brasil Hearth Tempo inteiro

    Customer Support Specialist (Phone) - Contractor About HearthHearth exists because 50-80% of small businesses in the trades (Roofers, Plumbers, etc.) fail within their first five years. Our mission is to change that forever, and empower small business contractors to build and grow successful companies.In the last few years, we’ve built an all-in-one...

  • BR-Specialist

    Há 4 dias


    Brasília, Brasil Apple Inc. Tempo inteiro

    Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Specialist, you build brand loyalty and create...


  • Brasília, Brasil OnlyExperts Tempo inteiro

    Contracts Specialist (Paralegal) with Accounting Experience Overview: We are hiring for our client, a cloud-based software solution provider that specializes in asset management, operations management, investor management, data analytics, and automation. The company offers real-time dashboards designed for businesses that own, manage, and lease commercial...


  • Brasília, Brasil Voiceflow Tempo inteiro

    About HearthHearth exists because 50-80% of small businesses in the trades (Roofers, Plumbers, etc.) fail within their first five years. Our mission is to change that forever, and empower small business contractors to build and grow successful companies.In the last few years, we’ve built an all-in-one platform that helps SMBs grow sales, protect profits,...

  • Renewals Specialist

    1 semana atrás


    Brasília, Brasil Propeller Tempo inteiro

    Renewals Specialist Department: SalesEmployment Type: Full TimeLocation: BrazilReporting To: McKensey DelPiccolo, Account Management Team ManagerDescription Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps. Our customers use Propeller’s integrated...

  • SEO Specialist

    Há 4 dias


    Brasília, Brasil Rodz Group Tempo inteiro

    About the company: Dezetoro offers creative and innovative solutions for companies that want to establish a strong online presence. With more than a decade of experience in the market, we are specialists in developing institutional websites, virtual stores and visual identities.Since 2010, we have been helping companies of all sizes and from different...

  • Support Specialist

    Há 4 dias


    Brasília, Brasil Revolut Ltd Tempo inteiro

    People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.As we continue our lightning-fast...

  • Renewals Specialist

    Há 5 dias


    Brasília, Brasil Propeller Tempo inteiro

    Renewals Specialist Department: SalesEmployment Type: Full TimeLocation: BrazilReporting To: McKensey DelPiccolo, Account Management Team ManagerDescription Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.Our customers use Propeller’s integrated hardware...

  • Renewals Specialist

    Há 4 dias


    Brasília, Brasil Propeller Tempo inteiro

    Renewals Specialist Department: SalesEmployment Type: Full TimeLocation: BrazilReporting To: McKensey DelPiccolo, Account Management Team ManagerDescription Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money.We do this through the power of maps.Our customers use Propeller's integrated hardware and...

  • Renewals Specialist

    Há 5 dias


    Brasília, Brasil black.ai Tempo inteiro

    Your Mission As a Renewals Specialist at Propeller, you will play a vital role in revolutionizing the utilization of drone data at worksites worldwide. Working closely with our sales teams and reporting to the Account Management Team Manager, you will be responsible for ensuring the smooth execution of our renewal processes. This involves proactive...

  • Renewals Specialist

    Há 4 dias


    Brasília, Brasil Black.Ai Tempo inteiro

    Your Mission As a Renewals Specialist at Propeller, you will play a vital role in revolutionizing the utilization of drone data at worksites worldwide.Working closely with our sales teams and reporting to the Account Management Team Manager, you will be responsible for ensuring the smooth execution of our renewal processes.This involves proactive...


  • Brasília, Brasil Red Hat Tempo inteiro

    AI Sr. Specialist Solution Architect Job SummaryThe Red Hat LATAM Technology Sales team is looking for an AI Platform Specialist Solution Architect (SSA) to join our team. This position assumes a crucial role in providing expert deep technical sales support for the seamless execution of Go-To-Market (GTM) strategies related to Red Hat AI within Brasil....


  • Brasília, Brasil Sagan Tempo inteiro

    Job Title: eCommerce Customer SupportLocation: Remote (EST Time zone)Salary Range: up to 2500 USDWork Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.We...


  • Brasília, Brasil Sagan Tempo inteiro

    Job Title: eCommerce Customer SupportLocation: Remote (EST Time zone)Salary Range: up to 2500 USDWork Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...


  • Brasília, Brasil Worldwide Clinical Trials Tempo inteiro

    Senior Specialist, Regulatory Compliance (TMF, Site Activations Experience) REMOTE BRAZIL What Senior Specialist, Regulatory Compliance do at WorldwideThe Senior Specialist, Regulatory Compliance is a global position responsible for performing quality review and approval of essential documents in compliance with the relevant Standard Operating Procedures,...


  • Brasília, Brasil Select Assistants Tempo inteiro

    Are you passionate about helping people, solving problems, and making a difference—all from the comfort of your home? Join us as a Sales Retention Specialist , where you’ll play a vital role in retaining and re-engaging customers by addressing cancellations and resolving concerns with empathy, professionalism, and culturally sensitive communication.The...


  • Brasília, Brasil Time Doctor Tempo inteiro

    About the RoleAs a Technical Support Specialist at Time Doctor, you will play a crucial role in providing exceptional technical assistance to our customers. Your responsibilities include troubleshooting technical issues, collaborating with cross-functional teams, and ensuring customer satisfaction. This position demands a strong technical acumen, excellent...


  • Brasília, Brasil Muna Tempo inteiro

    Comuna is on a mission to dismantle barriers in global tech hiring and create a future where near-shore professionals are valued and compensated justly. We aim to make hiring across borders straightforward, without geographical constraints or intermediary inequities. Our passion lies in liberating skilled professionals from outsourcing controls and high fees...


  • Brasília, Brasil Sagan Recruitment Tempo inteiro

    Job Title: Senior Project Specialist (Signage) Location: Remote (EST Time zone) Salary Range: up to 1800 USD Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...


  • Brasília, Brasil SupportYourApp Inc. Tempo inteiro

    As our team continues to grow, we are excited to announce a new opening for a Business Growth Specialist in our Business Growth department! This is an exciting opportunity for someone with a strong background in Account Management, Project Management, or Service Delivery who’s looking to take on a key role in driving business development forward.By...