DevOps Engineer

4 semanas atrás

Brasília, Brasil HCLTech Tempo inteiro

Responsibilities To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans
To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
To provide support for on call escalations /L3 level support and doing incident & problem management

Required Skills and Experience
Bachelor's degree in Computer Science, Engineering, or a related field.
Proven experience as a DevOps Reliability Engineer or similar role.
Strong knowledge of cloud platforms, particularly AWS.
Proficiency in DevOps tools and practices.
Experience with Jenkins for CI/CD pipelines.
Knowledge of infrastructure as code tools, especially Terraform.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration skills.
Languages: Portuguese and English.

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