Customer Support Specialist | Spanish, Italian, English

4 semanas atrás

Cuiabá, Brasil EverHelp Tempo inteiro

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund. EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.
Our Position
We stand against war and unjust aggression.
We evacuated our employees and their families from active war zones and provided housing and financial support.
We supplied the entire team with power stations and backup batteries.
We continue stable operations to support the future of Ukraine.
As we continue to grow, we are looking for a responsible Customer Support Specialist (Spanish, Italian, English) who will implement, develop, and maintain high-quality service standards for our customers.
Work schedule:
from 08:00 AM to 05:00 PM CET;

OR from 10:00 AM to 07:00 PM CET.
You will:
Communicate with users, work with feedback and complaints via phone, tickets and email;

Resolving support requests while meeting SLA and quality standards;

Provide empathetic and attentive service to meet the needs of our users;

Escalating complex cases to mentors or team leads when necessary.
About you:
English proficiency at B2+ level, Spanish at C1 level, and Italian at C1 level;

You have experience with Zendesk;

You have 6+ months of experience in Customer Support.
You have excellent communication abilities and can handle customer complaints politely, professionally, and promptly;

You can work both independently and as part of various teams;

You are attentive, persistent, and solution-oriented;

You have a strong work ethic and adapt quickly to changes in a dynamic business environment.
Working at EverHelp means:
The opportunity to join a Ukrainian company and contribute to the economy of our country;

20+ vacation days and 10 sick leave;

The possibilityto work fully remotely;

A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team;

Clear opportunities for career growth into leadership roles: 32% of our employees moved into new positions during their first year at the company, and 86% of our Team Leads started as agents.
Send us your CV and join EverHelp.

  • Customer Support Specialist

    Há 4 dias

    Cuiabá, Brasil EverHelp Tempo inteiro

    Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund. EverHelp is a company in the...

  • Customer Support Specialist

    Há 4 dias

    Cuiabá, Brasil EverHelp Tempo inteiro

    Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund. EverHelp is a company in the...

  • Customer Support Specialist

    Há 2 dias

    Cuiabá, Brasil Everhelp Tempo inteiro

    Genesis is a full-service international IT company.More than 1,500 people in five countries create products for more than 200 million unique monthly users.We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe.Our ecosystem consists of more than 15 companies and an investment fund.Ever Help is a company in the Genesis...

  • Customer Engagement Specialist

    4 semanas atrás

    Cuiabá, Brasil Politico LLC Tempo inteiro

    POLITICO is looking for a Customer Engagement Specialist to support our POLITICO Pro and E&E News subscribers. This role is a part of the Customer Success function of Professional Subscriptions business but collaborates equally with our Account Management team. Our Customer Engagement Specialists are focused on maximizing the customer experience by providing...

  • Customer onboarding specialist

    Há 6 dias

    Cuiabá, Brasil Smarter Contact Tempo inteiro

    We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer’s first impression of Smarter Contact and has clear growth potential within a...

  • Technical Support

    Há 4 dias

    Cuiabá, Brasil Velozient Tempo inteiro

    We are looking for a remote, full-time Technical Support and Implementation Specialist with 3 to 5 years of experience in technical customer support or implementation. In this role, you will successfully onboard our client's customers by simplifying and streamlining processes, leveraging the client's software as an end-to-end workflow and communications...

  • Customer Success Specialist, Life Sciences

    2 semanas atrás

    Cuiabá, Brasil JoVE Tempo inteiro

    JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...

  • Customer Success Specialist

    Há 4 dias

    Cuiabá, Brasil Smarter Contact Tempo inteiro

    We're expanding our Customer Success team and hiring a high-performing Customer Success Specialist.You will own the long-term success, retention, and expansion of active customers.This role is analytical, consultative, and performance-driven.You are a partner, not support.If you understand real estate investing, SMS performance, and how to turn data into...

  • Technical Customer Support Representative

    2 semanas atrás

    Cuiabá, Brasil Velozient Tempo inteiro

    We are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a doctor's office, veterinary clinic, hospital, or similar healthcare environment.You will use your critical thinking skills to listen to and understand customer needs, offering timely solutions that drive value and...

  • Technical Customer Support Representative

    2 semanas atrás

    Cuiabá, Brasil Velozient Tempo inteiro

    We are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a doctor's office, veterinary clinic, hospital, or similar healthcare environment. You will use your critical thinking skills to listen to and understand customer needs, offering timely solutions that drive value and...