Omnichannel & Retail Operations Coordinator

FERRAGAMO - Omnichannel & Retail Operations Coordinator
Location: São Paulo, SP, Brasil.

Join one of the world’s iconic fashion brands, Ferragamo , and take your career to the next level

We’re looking for a proactive professional to drive digital strategy, e-commerce growth, and an exceptional omnichannel customer experience .

This role is responsible for executing and optimizing digital and omnichannel strategies, ensuring business growth, operational excellence, and a seamless customer experience across all channels . You will act as a key liaison between Marketing, Merchandising, Logistics, Customer Care, and external partners , while leading strategic projects and continuous improvement initiatives.

Digital & E-commerce Strategy

Executes the digital strategy for Brazil channels (Paid Search, PLA, Affiliations, Retargeting, Cart Recovery) to achieve ROI/ROAS targets.
Oversees the end-to-end management and performance of the e-commerce site, driving growth through website optimization, UX improvements, and conversion analysis.
Proposes and develops regional and local digital initiatives and campaigns.
Collaborates closely with Marketing, Retail, and Merchandising teams to provide insights, recommendations, and support for dedicated digital activities and new site features.
Manages external vendors and monitors online competition, including marketing, pricing, merchandising, and brand protection.

Omnichannel Experience

Leads key omnichannel initiatives, coordinating budgets, resources, and timelines to ensure successful execution.
Develops integrated omnichannel experiences that enhance the customer journey and drive cross-channel growth.
Delivers iPad sales training to stores and shares best practices across teams and channels.
Oversee the process of incoming and outgoing products at the stores.
Leverages data and analytics to identify opportunities and implement actions that improve omnichannel performance.

Customer Service Care

Coordinates customer care activities for Ferragamo.com Brazil, ensuring effective resolution of claims and issues with external partners and internal Head Office teams.
Ensures timely follow-up, feedback, and final resolution for customers and partners.
Reports performance and proposes process and service improvements to top management.

Merchandising, Logistics & Operations

Manages master data consolidation and product registration in local system and e-business, including seasonal collections and licensed products.
Oversees fragrance orders, collection replenishment between stores, and inventory management for outlets and warehouses.
Coordinates end-of-season stock transfers between stores, outlets, and warehouses.
Manages Privalia product catalog setup and pricing.
Prepares merchandising performance reports (sell-thru, MOS, sales by category, full price vs. off-price) for all channels.
Coordinates pricing updates, packaging inventory control, and orders from warehouse and Italy.
Supports commercial and retail initiatives such as trunk shows through product selection and store transfers.

Projects & Continuous Improvement

Leads and supports strategic projects, including local system master data registration and import invoice automation.
Drives process optimization initiatives to improve efficiency, accuracy, and scalability across operations.

What We Offer
Creative, multicultural, and collaborative environment .
Professional development within a dynamic, constantly evolving industry .
Above-law benefits and competitive compensation.

Apply now and join a team where innovation, collaboration, and growth are at the heart of everything we do at Ferragamo