Collection professional

Há 1 mês


Rio de Janeiro, Brasil Netvagas Tempo inteiro

 

Experiência, conhecimento e formação:


- Data Analytics Intermediário;

- Domínio Excel e Powerpoint (avançado);

- Conhecimento SAS, GCP e Power BI (intermediário);

- Conhecimento em processos de cobrança;

- Superior completo nas áreas exatas ou predominantemente exatas como Estatística, Engenharia e Ciência da Computação.

Descrição do perfil:


Responsável por assegurar o desenvolvimento e a gestão das infraestruturas técnicas necessárias para as atividades de cobrança, controlando o processo de cobrança, analisando periodicamente as contas para identificar aquelas que podem requerer procedimentos de cobrança especiais e atuando também nos processos de governança que envolvem a cadeia de cobrança.

 

Principais Atividades:


- Gerar e analisar indicadores operacionais da cobrança;

- Acompanhar junto a área de Prevenção a Fraude a análise dos casos direcionados bem como o SLA de tratamento e apresentar mensalmente os resultados;

- Realizar diariamente o envio massivo de comunicação digital para clientes não localizados na telecobrança, apurar os resultados e realizar apresentação para a Diretoria;

- Realizar auditoria mensal de negociações de cobrança realizadas pelas operações terceirizadas(Controle SOX);

- Realizar periodicamente o batimento da carga de clientes entre sistemas de cobrança;

- Realizar a gestão do fornecedor externo que gera os Dashboards da Cobrança.

 




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