Customer Support Specialist
2 semanas atrás
Company Description
Incrementum helps start-ups and marketing agencies hire top-tier Latin American digital marketing, design, and RevOps talent vetted by experienced start-up leaders.
Role Description
This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to resolve issues efficiently.
Qualifications
- At least 3 years of experience at a software company
- Work directly with customers to help them configure web-based software
- Resolve technical support tickets
- Escalate Issues to the software development team
- Escalate issues to the data center ops team
- Escalate issues to partner ops team
- Provide web training to customers and prospects
What You Bring to The Role:
- You are passionate about web technology
- You have a general facility with technology, and are able to learn new technologies quickly
- You are extremely self-motivated; able to find opportunities for improvement and tackle them without external direction
- Demonstrate strong problem solving skills and sound judgment
- Must pass background check
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