Customer Support Specialist

2 semanas atrás


Fortaleza, Brasil Incrementum Tempo inteiro

Company Description

Incrementum helps start-ups and marketing agencies hire top-tier Latin American digital marketing, design, and RevOps talent vetted by experienced start-up leaders.


Role Description

This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to resolve issues efficiently.


Qualifications

  • At least 3 years of experience at a software company
  • Work directly with customers to help them configure web-based software
  • Resolve technical support tickets
  • Escalate Issues to the software development team
  • Escalate issues to the data center ops team
  • Escalate issues to partner ops team
  • Provide web training to customers and prospects


What You Bring to The Role:

  • You are passionate about web technology
  • You have a general facility with technology, and are able to learn new technologies quickly
  • You are extremely self-motivated; able to find opportunities for improvement and tackle them without external direction
  • Demonstrate strong problem solving skills and sound judgment
  • Must pass background check


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