Customer Success Engineer
1 semana atrás
*Native/Bilingual English is required for this role (read/written/spoken)Please upload your CV Resume in English.Monthly salary:$1,500 - $2,000 USDAlong with our partner, we're looking for a talentedCustomer Success Engineerable to leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great experiences to clients.Key Responsibilities: Guide new users through onboarding, setup, and best practices. Document technical learnings, common patterns, and solutions derived from real customer interactions. Transform lessons learned into clear, actionable knowledge for both internal teams and external users. Create and maintain documentation, tutorials, and sample projects. Provide technical support via Slack, email, and meetings, helping users troubleshoot and resolve issues quickly. Collaborate with engineering to debug production issues and prioritize fixes. Help users architect scalable and efficient deployments using our partner’s platform. Lead customer-facing technical sessions, demos, and Q&As.Qualifications: 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.). Bachelor’s or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent. Experience working with open-source generative AI models. Familiarity with Kubernetes and cloud infrastructure. Excellent written and verbal communication skills. Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain). Experience working with APIs, CLI tools, and deployment workflows. Ability to explain complex technical concepts clearly and concisely.Preferred Experience: Strong technical writing skills with experience authoring user-facing or internal technical content. Experience working with open-source model inference in production. Experience writing developer documentation or educational content. Prior experience working with enterprise customers or managing technical escalations. Contributions to developer communities or open source. Familiarity with model serving platforms and inference workflows. Hands-on experience building with agentic or autonomous AI frameworks.Work Schedule:rotating through Monday - Sunday, 6 AM - 6 PM PST.Commitment:180 hours per monthBenefits: A fully remote position with a structured schedule that supports work-life balance. The opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving. Two weeks of paid vacation per year. 10 paid days for local holidays.*Please note our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.
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Manager, Customer Success Engineers
2 semanas atrás
Rio de Janeiro, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Customer Success
1 semana atrás
São José do Rio Preto, Brasil Ceopag Tempo inteiroVaga: Customer Success Local: São José do Rio Preto/SP Modalidade: 100% Presencial Tipo de contrato: CLT Responsabilidades:• Realizar atendimento consultivo aos clientes e parceiros.• Estabelecer vínculos de confiança e garantir a satisfação contínua dos clientes.• Compreender as necessidades dos clientes por meio de escuta ativa.• Propor...
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Customer Success
3 semanas atrás
São José Do Rio Preto, Brasil Ceopag Tempo inteiroVaga: Customer success Local: São José do Rio Preto/SP Modalidade: 100% Presencial Tipo de contrato: CLT ✔️ Responsabilidades: - Realizar atendimento consultivo aos clientes e parceiros. - Estabelecer vínculos de confiança e garantir a satisfação contínua dos clientes. - Compreender as necessidades dos clientes por meio de escuta ativa. - Propor...
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Customer success
3 semanas atrás
São José do Rio Preto, Brasil Ceopag Tempo inteiroVaga: Customer success Local: São José do Rio Preto/SP Modalidade: 100% Presencial Tipo de contrato: CLT ✔️ Responsabilidades: • Realizar atendimento consultivo aos clientes e parceiros. • Estabelecer vínculos de confiança e garantir a satisfação contínua dos clientes. • Compreender as necessidades dos clientes por meio de escuta ativa. •...
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Customer Success
2 semanas atrás
São José do Rio Preto, Brasil Ceopag Tempo inteiroVaga: Customer Success Local: São José do Rio Preto/SP Modalidade: 100% Presencial Tipo de contrato: CLT ✔️ Responsabilidades: • Realizar atendimento consultivo aos clientes e parceiros. • Estabelecer vínculos de confiança e garantir a satisfação contínua dos clientes. • Compreender as necessidades dos clientes por meio de escuta ativa. •...
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Customer Success
2 semanas atrás
São José do Rio Preto, Brasil Ceopag Tempo inteiroVaga: Customer Success Local: São José do Rio Preto/SP Modalidade: 100% Presencial Tipo de contrato: CLT ✔️ Responsabilidades: • Realizar atendimento consultivo aos clientes e parceiros. • Estabelecer vínculos de confiança e garantir a satisfação contínua dos clientes. • Compreender as necessidades dos clientes por meio de escuta ativa. •...
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Customer Success
2 semanas atrás
São José do Rio Preto, Brasil Ceopag Tempo inteiroVaga: Customer Success Local: São José do Rio Preto/SP Modalidade: 100% Presencial Tipo de contrato: CLT ✔️ Responsabilidades: • Realizar atendimento consultivo aos clientes e parceiros. • Estabelecer vínculos de confiança e garantir a satisfação contínua dos clientes. • Compreender as necessidades dos clientes por meio de...
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Customer Success
1 semana atrás
São José do Rio Preto, Brasil Ceopag Tempo inteiroVaga: Customer Success Local: São José do Rio Preto/SP Modalidade: 100% Presencial Tipo de contrato: CLT Responsabilidades: • Realizar atendimento consultivo aos clientes e parceiros. • Estabelecer vínculos de confiança e garantir a satisfação contínua dos clientes. • Compreender as necessidades dos clientes por meio de escuta ativa. • Propor...
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Customer Success
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São José do Rio Preto, Brasil Ceopag Tempo inteiroCustomer Success Specialist – Ceopag Location: São José do Rio Preto, São Paulo, Brazil Responsibilities Realizar atendimento consultivo aos clientes e parceiros. Estabelecer vínculos de confiança e garantir a satisfação contínua dos clientes. Compreender as necessidades dos clientes por meio de escuta ativa. Propor soluções personalizadas de...
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Customer Success
2 semanas atrás
São José Do Rio Preto, Brasil Ceopag Tempo inteiroVaga: Customer Success Local: São José do Rio Preto/SP Modalidade: 100% Presencial Tipo de contrato: CLT ✔️ Responsabilidades: - Realizar atendimento consultivo aos clientes e parceiros. - Estabelecer vínculos de confiança e garantir a satisfação contínua dos clientes. - Compreender as necessidades dos clientes por meio de escuta ativa. - Propor...
