Team Manager
4 semanas atrás
The main activities will be:Set your team's direction and strategy, and hold your team accountable for the delivery of this strategyAgree personal development goals for each member of your teamSupport Lifestyle Managers' progress through formal development programs, increasing staff retention and ensuring effective succession planningIdentify and develop high-caliber performers so that they progress within Ten.Hold each Lifestyle Manager in your team to basic minimum standards as agreed by TenInspire your Lifestyle Managers to deliver above and beyond the minimum expectations of their roleMaintain a working knowledge of Ten's clients, and the requirements of servicing their programsLearn and stay up-to-date on news and trends in your team's specialismPlay an active role in sourcing and assessing new talent for TenWork with IT, the Training Department and your experienced Lifestyle Managers to provide a welcoming and effective onboarding experience for new hires into your teamComplete and submit time cards and HR forms in a timely mannerManage timeliness and attendance in your team in line with Ten's Time and Attendance PolicyManagement of Junior and Plenos LMs. Managing the Junior and Plenos LMs in order to develop them and give all support necessary.Shift Management. Checking if the LM is working according to their shifts and reports to HR any situation regarding absence, sick notes, delays, etc.Guardian activities. Responsible for being available to ask questions from the LMs in any procedure necessary.Appraisal Management & LMs Feedbacks. Responsible for providing the Appraisal to LMs per quarter, One to One, or giving feedbacks constantly when necessary.Complaints support and resolution. Giving support when necessary with member's complaints and solving problems to ensure member's satisfaction.QA Monitoring (LMs). Responsible for monitoring and evaluating LM's calls, checking if they are following all procedures and meeting the expectation of members.Allocation of jobs if required. Working in a team building with allocators, evaluating the allocation of jobs.Attend internal meetings. Participating in internal meeting with other TMs, Heads or any other important meetings.Self-development through. TM is responsible for self-development, bringing new ideas, courses, benchmarking from other companies and contributing with the company knowledge.E-learning tool. Learning and accessing e-learning tool as Ten Learning to develop technical and behavior skills as TM.Support with reports. Helping and giving support other Senior TMS to make the Service Delivery results, getting validation with Senior II TM to report it
RequirementsInterested? The requirements to apply for the position are:Previous experience in a leadership role or strong experience with luxury conciergeBachelor's degreeIntermediate or Advanced level of English or Spanish, both written and spoken
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline and terminate, will be based on merit, competence performance and business needs.
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